Jenzabar Realigns Organizational Structure to Drive Clients' Institutional Success

Share Article

Changes aimed at meeting customer needs more quickly and effectively.

Our ultimate goal is to help our client institutions achieve the goals they tell us are so important

Jenzabar, Inc. (http://www.jenzabar.net), a leader in software and services solutions for higher education, today announced changes in its organizational and account management structure designed to further heighten customer focus, add value to products and services, and respond more quickly and effectively to the evolving needs of customers.

"Our ultimate goal is to help our client institutions achieve the goals they tell us are so important," said Robert A. Maginn, Chairman and CEO of Jenzabar. "Almost every institution we speak with has a desire for high levels of satisfaction and to operate with excellence in all that they do. This is the foundation we help them establish and build on. We also consistently hear from clients that they are focused on increasing enrollments, retaining students through graduation, and institutional advancement through fund-raising. Our strategy to help clients achieve those goals is what we call ERA--Enrollment, Retention, Advancement--and is a central focus in our new structure.

"In today's competitive market it is no longer sufficient to provide the best technology solutions to our clients. We need to focus on our clients' institutional goals and have a measurable positive impact on them. Our new organization allows us to do that better than anyone else in our industry."

The changes outlined by Jenzabar include realigning account management, product development, product marketing, and technical services into two cross-functional teams: (1) the platforms team, which will be focused on ensuring that clients have the right technology in place and the basis for operational excellence; and (2) the ERA team, which will be focused on further reaching out to our clients' functional offices to help them achieve their ERA goals. These changes came about through many months of planning and hundreds of hours of conversations with customers.

Customers may see a few changes in the short-term.

Jenzabar has dedicated additional resources and staff to account management and customer care, allowing each account manager to focus on a smaller group of clients. Because of this change, some clients may see new faces, but will still have access to the account managers with whom they have cultivated long-term relationships.

Jenzabar client account managers will have even greater responsibilities in meeting customer expectations and needs in product development, product marketing, services and support functions by having greater access to and collaborating more freely with these functional teams.

Jenzabar teams plan to make even stronger connections with functional users within client institutions, such as those in the business office, enrollment, student services, and advancement. Their efforts are aimed at better satisfying the needs of all customers--across the entire institution--in terms of support, services, and product improvements.

Christoph Knoess, Jenzabar's Senior VP of Strategy, offered some context about the changes: "Realizing this ERA vision is a process rather than the flip of a switch. A first step in this process was to simplify our organization and to bring closer together the software development, product marketing and services functions that support specific functional areas. Our reorganization accomplishes exactly that. It shortens the communication routes between these three areas and will lead to faster and more effective feedback from our clients and the associates working with them to our development teams. And we are evolving our services organization into a true business consulting organization."

Jenzabar's Chairman and CEO Maginn added, "What this organizational change does is remove the silos that are inherent in so many organizations--in this case account management, product development, services and support. These changes will, over time, lead to a stronger company through even stronger client relationships."

About Jenzabar, Inc.

Jenzabar, Inc. is a leading provider of enterprise software and services developed exclusively for higher education. With more than 35 years of combined experience offering technology solutions to colleges and universities, Jenzabar is the trusted partner of choice to 700 campuses worldwide, including private liberal arts, state, and community colleges and business, medical, law and other graduate schools. Jenzabar is headquartered in Boston, Massachusetts, with regional offices located across the United States. For further information, please visit http://www.jenzabar.net.

Jenzabar, Jenzabar.com, i3 and Total Campus Management are trademarks or registered trademarks of Jenzabar, Inc. All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

James Daly
Jenzabar
617-492-9099
Email >
Visit website