Dallas, TX (Vocus) March 30, 2007
Intervoice, Inc. (Nasdaq: INTV) today announced the winners of its Innovative Solutions awards during its "Interactions 2007" user conference. Several hundred industry leaders from 17 countries are attending the conference, which emphasizes the growing needs of enterprises around the world to provide high-touch, personalized services to their increasingly sophisticated and technology-savvy customers.
Three companies were honored in the Innovative Business Solutions category for their creative approach to tackling tough business challenges and generating results that improved service to their customers, in addition to a substantial return-on-investment (ROI) for the companies. The award-winning companies are:
- Atmos Energy Corporation (NYSE: ATO), Dallas, Texas
- EchoStar Communications Corporation, Evergreen, Colo.
- Travelocity (NYSE: TSG), Southlake, Texas
In the Innovative Technology Solutions category, awarded to companies that demonstrated resourceful uses of developing technologies or service deployment strategies, three companies were honored:
- JPMorgan Chase Retail Technology Services (NYSE:JPM), New York, N.Y.
- Sirius Satellite Radio, (Nasdaq: SIRI), (New York, N.Y.
- Redcats UK, Yorkshire, United Kingdom
Three companies earned plaudits for Innovative Customer Service Solutions with significant achievements in managing the complex task of exceeding their customers' expectations. The award-winning companies are:
- T-Mobile USA, Inc., Bellevue, Wash.
- Tuition Management Systems, Warwick, R.I.
- Blue Cross and Blue Shield of Alabama, Birmingham, Ala.
"Interactions 2007" is the tenth annual conference for Intervoice customers, whose ranks include 77 of the 2006 Fortune 100, the world's largest financial services firm, the world's largest retailer, the largest and oldest news organization in the world, and 30 U.S. Federal government agencies. The Intervoice customers in attendance, representing some of the most respected voice portal and contact center implementations in the world, have been sharing best-practices strategies and presenting case studies throughout the conference..
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world's leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. The Intervoice Media Exchange™ platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit http://www.intervoice.com.
Intervoice is a registered trademark and Media Exchange is a trademark of Intervoice, Inc