Intervoice and RSA Work Together to Deliver Multifactor Authentication Solutions for Telephone Banking to the Financial Industry

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Customer event continues to feature industry-leading speech application technologies.

Today at the Intervoice worldwide user conference, "Interactions 2007," attendees learned that Intervoice, Inc. (NASDAQ: INTV) and RSA, The Security Division of EMC (NYSE: EMC) have signed an agreement to integrate Intervoice Voice Portal with RSA® Adaptive Authentication for Phone. RSA is also a sponsor of the event and will be speaking and exhibiting at the conference. The interoperable solution helps allow financial institutions' contact centers to meet and exceed the Federal Financial Institutions Examination Council's (FFIEC) guidelines for multifactor authentication in their telephone banking environment while at the same time take full advantage of the latest functionalities in speech, touchtone and blended system options. This integration will enhance the protection of customers who conduct their banking business over the phone. Intervoice is a world leader in converged voice and information technology with more than 23,000 installations worldwide. RSA is a leader in remote channel authentication and fraud protection with more than 100 million users under contract and protecting online banking for many of the leading financial institutions around the world.

With this newly integrated solution financial service institutions' contact centers can leverage the customer service benefits of Intervoice Voice Portal with the security of RSA's proven multifactor authentication solutions. Intervoice's underlying technology for its voice portal software is a runtime-execution engine based on State Chart Extensible Markup Language (SCXML). This technology enables Intervoice to easily integrate with RSA Adaptive Authentication for Phone. Intervoice is one of the first companies to have a commercial implementation of SCXML to manage complex call control and application delivery in a Service Oriented Architecture (SOA) environment, all of which allow for a high degree of extensibility, rapid application development and service creation; all critical for implementing a successful authentication solution.

RSA's proven risk-based authentication technology is engineered to provide an added layer of security to enhance Intervoice's existing multifactor authentication offering. Combining the security of RSA Adaptive Authentication for Phone with the flexibility of Intervoice Voice Portal, financial institutions can be confident that they are meeting the most stringent requirements. RSA's solution provides behind-the-scenes authentication, allowing the majority of telephone banking callers to continue uninterrupted with their transaction. Only callers or transactions flagged as high-risk by the RSA Risk Engine are challenged with secondary authentication in the form of one-time passwords, biometric voiceprint samples, or additional content match questions.

"As financial institutions enhance their Internet banking security, threats will migrate to additional remote channels, mainly phone banking. The FFIEC guidance has always included the phone channel, although that wasn't the focus of activity in 2006. Today, with the potential for threat migration and FFIEC attention, we're seeing a shift in the market towards stronger security for telephone banking. Our solution is designed not only to provide proven risk-based authentication bringing stronger security and supreme user experience, but also to automate several existing processes, which can reduce costs. Ultimately, this solution will help our financial institution customers accelerate their businesses and introduce new functionality into their telephone banking systems." said Christopher Young, Vice President, Consumer Solutions Group and Access Solutions Group at RSA. "We are delighted to work with Intervoice, which has been in the business of providing best-in-class voice portal solutions to the global financial services industry for more than 20 years, to deliver our interoperable solutions to the market. We look forward to leveraging Intervoice's proven experience in working with financial institutions and their voice and telephony environments."

"Today's announcement with RSA complements Intervoice's decades-long leadership in banking. As more customers continue to mobilize their lives which include banking online and via phone, it's imperative that they are confident that their transactions are secure. Given RSA's own leadership in security solutions this interoperability partnership is a perfect fit for our customers," said Ken Goldberg, Senior Vice President, Corporate Development and Strategy, Intervoice.

According to the FFIEC, authentication methods that depend on more than one factor are more difficult to compromise than single-factor methods. Properly designed and implemented multifactor authentication methods are more reliable and stronger fraud deterrents. An effective authentication method should have customer acceptance, reliable performance, scalability to accommodate growth, and interoperability with existing systems and future plans.1

Goldberg added, "While this relationship initially targets the banking industry with an interoperable solution, as this strategic partnership grows, we anticipate customers in the healthcare and insurance sectors will be interested in similar solutions, as HIPPA has also increased the need for stronger caller authentication."
Pricing and Availability
The interoperable solution of Intervoice and RSA Multifactor Authentication is available immediately.

About RSA
RSA, The Security Division of EMC, is the premier provider of security solutions for business acceleration, helping the world's leading organizations succeed by solving their most complex and sensitive security challenges. RSA's information-centric approach to security guards the integrity and confidentiality of information throughout its lifecycle -- no matter where it moves, who accesses it or how it is used.

RSA offers industry-leading solutions in identity assurance & access control, encryption & key management, compliance & security information management and fraud protection. These solutions bring trust to millions of user identities, the transactions that they perform, and the data that is generated. For more information, please visit and

About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world's leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. The Intervoice Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit

1 Federal Financial Institutions Examination Council's "Authentication in an Internet Banking Environment," issued October 12, 2005 by the Board of Governor's of the Federal Reserve System, Federal Deposit Insurance Corporation, National Credit Union Administration, Office of the Comptroller of the Currency and Office of Thrift Supervision.

RSA is either a registered trademark or trademark of RSA Security Inc. in the United States and/or other countries. EMC is a registered trademark of EMC Corporation. All other products and/or services mentioned are trademarks of their respective companies.


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