Remote Desktop Control -- Which Solution is Best for Your Company?

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Bomgar Webcast provides the template for evaluation of remote support solutions.

Remote desktop support will gradually become more and more of a business necessity vs. a competitive advantage. Those companies who do not adopt it until later will have to adopt it because their competitors will become more and more productive and efficient through the use of this technology. It's easier to keep pace than to catch up to competitors later.

Remote desktop control is obviously the wave of the future in the technical support industry: it enables global support without the problem of support reps having to diagnose and fix problems based on the information and skills of customers with limited understanding of computers. It is also the most financially viable solution for supporting clients and employees: it reduces travel time and expenses, decreases incident resolution time so support staff can handle more traffic, and reduces the need for incident escalation, allowing more highly trained and experienced IT personnel to attend to more pressing problems. However, choosing the solution that's right for your company can be complicated. Many companies try several products before they find the right fit. Bomgar's webcast, Remote Support in 2007: Solution Requirements, provides the key points and criteria needed to evaluate remote desktop control solutions and help you make the right choice.

The webcast, delivered by Nathan McNeill, VP of Product Management for BomgarTM (formerly NetworkStreaming, Inc.), reviews all the basics: architecture and general requirements, platform support, integration, customization, security, compliance and reporting, total cost of ownership and other cost considerations, productivity features, ease of use and customization options.

To provide a foundation for evaluating remote desktop control solutions, the webcast also includes access to a template spreadsheet that ITs and support desk managers can use to prepare RFPs and RFIs.

According to McNeill, "Remote desktop support will gradually become more and more of a business necessity vs. a competitive advantage. Those companies who do not adopt it until later will have to adopt it because their competitors will become more and more productive and efficient through the use of this technology. It's easier to keep pace than to catch up to competitors later."

Watch Remote Support in 2007: Solution Requirements to help you make an informed, educated decision about which solution to choose, and get a head start on supercharging your support center with the remote desktop control solution that's right for your company.

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Melissa Taylor Dent
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