Chanhassen, MN (PRWEB) April 4, 2007
Microboards (http://www.microboards.com) has announced the opening of a service center in Canada for its CD/DVD duplication and printing product line. The service center will carry out warranty and non-warranty repair of products for users of Microboards branded products across Canada.
Microboards' growth globally has created a necessity for localized support. Currently, Microboards offices in the UK handle all of Europe, and offices in Japan handle Asia. The added service center in Canada will give users access to authorized service technicians without shipping products back in to the United States.
"Microboards is committed to the supporting the Canadian Market as a vibrant and important part of our strategy in the Western Hemisphere" said Mike Laven, Director of Sales at Microboards. "There is a healthy recording industry and professional services in medicine, engineering, and many other industry sectors need access to reliable ways to distribute content and information."
"Having trained service technicians in Canada will result in significant cost and time savings for our Canadian user base," said Michael Brochu, Service and Support Manager for Microboards Technology. "As our hardware is rapidly adopted from coast to coast in Canada, it makes sense to provide a way for users to service machines without having to ship them back and forth internationally."
While the change will introduce cost and time savings for Microboards' Canadian customers, it will not add complexity or change processes for them. "Customers can still contact us using the same phone numbers and website forms that they have always used. We will still respond to all calls and e-mails within one business day, often in a matter of minutes or hours. And they will still talk to expert technicians on the phone and have their machines serviced by trained repair techs. The only thing that will change is that when they contact us to have a product repaired, we will direct the product being repaired to be shipped to a new address - and that new address will make service faster and less expensive because it is inside the country" said Brochu.
"This decision was made carefully and with great preparation, because Microboards will not do anything to injure our reputation for great customer support," says Laven. "Our loyal customer base and continued profitability are due in large part to the quality of our technical support."
Microboards' award-winning products typically carry a one- or two-year repair warranty with unlimited phone support.