Digital Fuel Acknowledged for Business Service Management Leadership by Independent Research Firm

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New Report Carries Special Recognition for Digital Fuel ServiceFlow Software as 'Service-Level Management at Its Finest For BSM'

Digital Fuel®, the leader in Business Service Management (BSM) software solutions, today announced that it has been recognized as a Leader in a new Forrester Wave™ report focused on BSM. The report, entitled "The Forrester WaveTM: Business Service Management, Q1 2007," (March 28, 2007) labels Digital Fuel "a rapidly growing player" in delivering leading BSM software solutions.

The comprehensive report lists Digital Fuel among the market leaders for the current ServiceFlow™ BSM software suite and credits the company for authoring a leading strategy for the future of BSM. The supplemental report, entitled "Digital Fuel Technologies Offers Service-Level Management At Its Finest For BSM, The Forrester WaveTM Vendor Summary, Q1 2007," (March 28, 2007) states that the ServiceFlow™ software product "is an especially good fit" for "service providers or clients in a multisourcing environment" and "buyers who are interested in service cost management" to address service billing and chargeback financial management business processes.

"Digital Fuel approaches BSM in a unique way," wrote Forrester analysts and co-authors Peter O'Neill and Evelyn Hubbert, "providing insight into service levels, contracts, and costs associated with these service levels and managing the services provided by the outsourcer or service provider to the satisfaction of both parties. As a result, Digital Fuel addresses the growing need within the outsourcing market for service management solutions."

"At Digital Fuel, we have always been dedicated to providing solutions that enable our customers to manage their business services for optimized business impact," says Yisrael Dancziger, Digital Fuel president and CEO. "The rating of our product strategy at the highest level in this report further validates our team's efforts to deliver business value to our customers today and over the long term. We have a clear vision of the future and are confident that, through our unique approach to BSM, we will continue to earn praise from analysts and customers alike as we continue to create innovative solutions."

To read the complete Forrester reports, "The Forrester WaveTM: Business Service Management, Q1 2007" and "Digital Fuel Technologies Offers Service-Level Management At Its Finest For BSM, The Forrester WaveTM Vendor Summary, Q1 2007", please visit the Digital Fuel website where you can download the reports as PDFs. To download these reports, please visit

About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Business Service Management (BSM) software solutions, helping service organizations realize a positive business impact from IT-enabled business services. Digital Fuel has the largest BSM deployments for SLA management, service billing and chargeback in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules. ServiceFlow manages billions in business and IT services at companies and governments around the world such as Atos Origin, British Telecom, Capgemini, Cisco, CSC, Cummins, General Electric, IBM, O2, Procter & Gamble, Siemens Business Services, SITA, Telefonica, Transport for London, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at


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