Collegeboxes.com Student Storage Enhances Customer Service with New Call Center

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Collegeboxes, a leader in convenient storage solutions for college students, has opened a new call center to better serve needs of their burgeoning customer base.

We've tripled our inbound seat capacity and made a commitment to our new and existing customers by improving every single service aspect -- from the website redesign to the inbound seat capacity to a reconfigured outbound contact center department.

A great student storage service just got a whole lot better. To effectively serve their rapidly growing list of campus customers, Collegeboxes.com has enhanced their customer care center by partnering with Xact Telesolutions, a specialized communications company with over 35 years experience in customer service.

College Boxes, a progressive student storage provider offering secure services for those returning home for the summer or studying abroad for extended periods, is continuously striving to improve customer service, which has always been the cornerstone and pride of their business. Anticipating their busiest season ever, the company has risen to the occasion. "To be sure, this is a dramatic undertaking for the company," said Director of Customer Service Justin Keane. "I feel that the extended call volume preparation represents a giant step forward in the way we conceive of and enact both online and telephone customer service here at Collegeboxes."

Improvements during the company's off-season have not ended with the call center enhancement. "Providing top-notch customer service convenience is our absolute number one goal," said Keane. "We've tripled our inbound seat capacity and made a commitment to our new and existing customers by improving every single service aspect -- from the website redesign to the inbound seat capacity to a reconfigured outbound contact center department."

The new care center service compliments recent improvements in the design and functionality of the company website, and further augments the earlier implementation of VOIP (Voice Over Internet Protocol) based click-to-call services.

Collegeboxes began in 2000 as a leading service provider to college and university students nation-wide. The company was created as a solution to the inadequate storage options available to students. Today, the company provides its services at over 30 schools nationwide with an efficient system to provide shipping and storage services, appliance rentals and more to students across the United States. Service highlights include online registration and account management, toll-free customer support and door-to-door pickup and delivery. For more information on these services please visit CollegeBoxes.com or call toll free 866-BOX-IT-UP.

CollegeBoxes.com
Katie Cohen
617-600-1060
katiec @ collegeboxes.com
http://www.CollegeBoxes.com

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