RemoteResQ™ Provides Free Computer Help -- Easing the Pain of Technical Support and Providing Helpdesk Services

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Paspex announces that for one day, April 18, their RemoteResQ™ service will be free for unlimited use. RemoteResQ™ provides remote universal technical support and helpdesk services (personal assistance with computer problems and answers to computer-related questions) for all Windows-based computers.

Paspex declares April 18 "National Free Help Day," offering unlimited free use of their RemoteResQ™ service at

RemoteResQ™ provides remote, universal technical support and helpdesk services (personal assistance with computer problems, and answers to computer-related questions) for all Microsoft Windows-based PCs, delivered through the internet.

According to Mark Jeweler, VP & CIO of Paspex, "We know that right now, a great many people are feeling pain and stress from their technical-support experiences or needs; many support options available are less than optimal; and many people don't even know what options they have."

"So we want to help ease the pain, to show you how pleasant it can be to deal with good technical support, and to fill a much-needed gap," says Mr. Jeweler. What is that gap? Helpdesk services. "Most people don't have any source for answers to their software questions -- like how to do something in Microsoft Word, or Adobe Illustrator."

"It's our way of giving something to the community, and spreading the word that there is a better way."

Jeweler anticipates an overwhelming response, but says "as long as you initiate your support request on that day, we'll honor the free support. We'll work our way through the queue, no matter how long it takes."

Additionally, any contracts for long-term support purchased on that day are eligible for a one-time 25% discount.

Paspex will restrict the free use of their service to one support issue or question per computer.

RemoteResQ is also publishing a newsletter, the ResQ Life-Line™, to provide "tips, tricks, and helpful hints" about the software you use every day. You can subscribe to the newsletter in printed or electronic form at the RemoteResQ website.

To get immediate support, go to the RemoteResQ™ website at There, you can also subscribe to or download the newsletter. When contacting RemoteResQ, please mention code prw201.

About RemoteResQ™

RemoteResQ™ is a service offering by Paspex, LLC, utilizing Citrix GoToAssist technology to provide remote technical support and helpdesk services for all Windows-based PCs. For more information visit, or call RemoteResQ™ at 410-793-4100.

About Paspex

Paspex, LLC is a woman-owned, small business based in Severna Park, Maryland, providing highly specialized consulting services, including Application Optimization, Data Conversion & Migration, Software Architectural & Engineering services, and Web Design, Development & Hosting. For more information visit, or call Paspex at 410-793-4283.

About Mark Jeweler

Mark Jeweler is a veteran of the computer software industry with over 30 years of experience. He has a unique breadth of experience that gives him specialized knowledge across the industry. His expertise has provided him opportunities to consult and work with major industry players, including Microsoft, EDS, GTE, MCI/WorldCom, and Compaq. He is available for interviews.

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