Customers Sign on the Electronic Dotted Line at Quadrant Homes

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DocuSign today announced that Quadrant Homes has reduced its sales contract process from up to six days to less than one day using DocuSign.

Quadrant Homes is a leader and innovator in the home building industry and we are proud to partner with such a progressive company and use our technology to quickly improve its bottom line

DocuSign, the leading Web-based electronic signature service, today announced that Quadrant Homes, a subsidiary of Weyerhaeuser Real Estate Company and Washington State's largest home builder, has reduced its sales contract process from up to six days to less than one day using DocuSign. Quadrant has also become one of the first real estate development companies to adopt electronic signatures across all its new home sales. Using DocuSign's web-based electronic signature service, Quadrant has drastically reduced the need for the fax machine and paper-based processes to complete the paperwork necessary in selling and purchasing a new home, replacing these with electronic signatures.

DocuSign's electronic signature service allows Quadrant to shorten the time it takes to complete home purchase transactions, and greatly reduces paper usage and hard-copy filing storage costs. As Washington State's largest home builder, Quadrant is implementing a streamlined, electronic sales process that speeds the home buying experience for customers and real estate agents.

Previously when a customer purchased a new home from Quadrant, the sales representative would complete a paper contract then fax it to Quadrant's headquarters for review and acceptance. This paper/fax process often created unwanted delays, potential of lost sales opportunities, and unnecessary paper handling costs. In many cases the pen on paper signatures were illegible or were missing the customer's signature in all the correct places, thus rendering the paper contract invalid. Using DocuSign, Quadrant's sales contracts are now complete and accurate before they are sent for approval.

Quadrant Homes uses a lean construction model that gives the company exactly 54 days to complete the building of a new house, which means that every day counts. Unfortunately every Sunday and Monday headquarters would receive a large number of 30-page contracts from field sales offices via fax for final signature. This resulted in over 1,000 pages crossing the fax machine over a two day period each week.

"DocuSign's leading-edge technology was easy to implement and it has greatly reduced cycle time," said DeeJay Phelps, vice president for sales operations at Quadrant Homes. "The home building industry has been writing paper contracts for years, and after seeing the mess at the fax machine each Monday morning, we decided it was time to look for an alternative. This new business process has greatly improved the speed, accuracy and efficiency of how we do business and, most important, has improved the overall customer experience. We were impressed with DocuSign's responsiveness. They sat down with us to examine our needs and helped us roll-out a solution rapidly with zero capital investment."

"Quadrant Homes is a leader and innovator in the home building industry and we are proud to partner with such a progressive company and use our technology to quickly improve its bottom line," said Matthew J. Schiltz, CEO and President of DocuSign. "Using the Web to replace pen and paper has greatly accelerated the speed with which Quadrant does business and has greatly enhanced their customer experience. Our technology also offers a direct positive impact on the environment by reducing paper consumption, gas emissions by trucks and ozone disruption by airplanes since paper contracts don't have to be shipped, delivered, or sent via overnight express mail. Helping customers accelerate their business while protecting the environment is a very potent one-two punch."

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Megan McKenzie
DocuSign
503-380-2441
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