BSM Software from Digital Fuel Showcased at Gartner U.K. Outsourcing & IT Services Summit

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ServiceFlow BSM Suite Demonstrations at April London Event to Highlight Best Practices for Getting Results from Multisourcing

Service providers that have adopted ServiceFlow as a key part of their offering are able to demonstrate business value to their customers by more effectively managing their customer SLA along with operating level agreements across their own multisourced vendor environment.

Digital Fuel®, the leader in Business Service Management (BSM) software solutions, announced today it will showcase the effectiveness of its ServiceFlow™ BSM software suite including SLA Management, Service Catalog, Service Billing and Chargeback for multisourcing disciplines at the Gartner Outsourcing & IT Services Summit, April 16-18 in London. The annual U.K. Summit will explore strategies, practical frameworks, and the ability to create a seamless and cohesive service environment through multisourcing that responds rapidly to change and deliver real business results. Digital Fuel will demonstrate how ServiceFlow BSM automates service management processes to ensure business service "promises" are met in a multisourced environment. Organizations interested in meeting with a Digital Fuel representative can schedule a meeting by clicking here.

"We are pleased that through implementation of Digital Fuel's BSM solutions our customers are able to help their end user clients drive real business value from multisourced service relationships," said Tom Schaefer, Digital Fuel executive vice president of marketing. "Service providers that have adopted ServiceFlow as a key part of their offering are able to demonstrate business value to their customers by more effectively managing their customer SLA along with operating level agreements across their own multisourced vendor environment."

Multisourcing Applied: Getting Results
Multisourcing discipline is vital for successful outsourcing strategies, according to Gartner. Multisourcing is not simply outsourcing improved -- it is an innovative discipline that takes organizations beyond "quick fix" cost cutting to enable capability building, global expansion, increased agility and profitability, and competitive advantage.

Service level agreements (SLAs) are critical for success in managing multisourced services. Digital Fuel's ServiceFlow software enables effective service relationships to occur through automated SLA Management. ServiceFlow is a robust enterprise application with built-in business processes important to proactive management of SLAs. Additionally, ServiceFlow delivers many valuable capabilities to manage services in a multi-sourced environment: involving multiple service agreements across multiple service providers with the need for management of operating level agreements to effectively deliver the intended business value. The Digital Fuel ServiceFlow BSM solutions provide a service organization with up-to-date understanding of business impact resulting from a proactive view into service delivery with comprehensive capabilities for real-time BSM dashboards, root-cause analysis, and much more that will be demonstrated at the U.K. Summit.

Proactive Management, Real Business Results
Digital Fuel solutions are at the core of many multisourcing engagements by innovative service organizations such as Siemens IT Solutions and Services Limited, Capgemeni, P&G, and IBM. The patented Digital Fuel visual modeling approach in ServiceFlow enables clients to quickly "digitize the contractual obligations", enabling them to enjoy a streamlined process for managing delivery and maximum business impact against a shared understanding of each obligation in the SLA. The end result is that both the service supplier and buyer are on the same page from the onset of any outsourcing agreement and throughout the lifecycle of the service relationship. All members in the service relationship benefit from proactive management that delivers real business results when service organizations utilize ServiceFlow to manage their multi-sourced service arrangements.

About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Business Service Management (BSM) software solutions, helping service organizations realize a positive business impact from technology-enabled business services. Digital Fuel has the largest BSM deployments for SLA management, service catalog, service billing and chargeback in the world, with thousands of concurrent users, business services, SLAs, KPIs, metrics, cost formulas, and pricing rules. ServiceFlow manages billions in IT and other business services at companies and governments around the world such as Atos Origin, British Telecom, Capgemini, Cisco, CSC, Cummins, General Electric, IBM, O2, Procter & Gamble, Siemens, SITA, Telefonica, Transport for London, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at


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