Toronto, ON (PRWEB) April 11, 2007
Clarity Systems, a leader in corporate performance management (CPM) solutions, today announced the availability of Clarity Customer Care - a new online customer self service portal designed to help customers maximize the value of their corporate performance management investment. Please visit us online at http://www.claritysystems.com.
The new portal streamlines the case management process, enabling users to log, update and track their support cases while retrieving information from and contributing information to the Clarity Systems knowledge base. The self service portal provides users with a useful reference centre for training documents, product information, installation and administration manuals, and configuration checklists.
"We are proud to introduce Clarity Customer Care, yet another resource for our customers, whose complete satisfaction and success with Clarity solutions is our number one priority," said Frank Pizzolato, CEO, Clarity Systems. "In launching the new system, Clarity Systems seeks to provide its customers with a world class online support tool."
The new system integrates seamlessly with Salesforce, Clarity's customer relationship management (CRM) and case management tool - ensuring customers get quick and easy access to personalized and interactive data regarding their account. By leveraging salesforce.com's technology, the new customer portal will improve case turnaround time by operating as a full-time, online customer support and information delivery center. The result will be greater efficiency and flexibility for customers. Clarity Customer Care can be accessed online at http://customercare.claritysystems.com.
Clarity Customer Care is offered as an extension of Clarity Systems' public web site that allows customers to easily access the online facility. The web site is available 24 hours a day, seven days a week, and helps customers quickly find answers they are looking for while remaining up to speed on the latest Clarity Systems information.
"We always strive to deliver the very best service and support to all our customers. This solution will help us to continue to do this," said Pizzolato. "Our 360º approach to managing our customers means we provide not only the world's best performance management software, but also offer superior professional services and support. Clarity Customer Care will deliver a more responsive service to our customers."
About Clarity Systems
Clarity Systems delivers superior corporate performance management (CPM) software solutions, training, consulting, and advisory services for financial budgeting, planning, reporting, consolidation, and analytics to a large client base across North America and the United Kingdom. With a rich feature set, Clarity 6 is a unified application that offers the flexibility, security, and control needed to meet compliance requirements, make more informed business decisions, and ensure better corporate responsibility. Named as one of Profit's 100 fastest growing companies in 2005 and a Branham 300 top 100 IT company, Clarity Systems continues to experience a large growth in revenue, expand its client base, and lead the industry as the CPM solutions' specialist. For more information on Clarity, please visit our website at http://www.claritysystems.com or call us at 1-877-410-5070.