ShoreGroup Awarded Patent for Technology that Enables Enterprise Management Scalability

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ShoreGroup's flagship CaseSentry® Systems Management solution utilizes advanced patented technology to effectively manage and identify the source of problems in large-scale enterprise networks.

ShoreGroup, Inc., a leading provider of converged network and high-availability management solutions, today announced that it has been granted an additional patent from the United States Patent and Trademark Office. This new patent, entitled "Method and Apparatus for Maintaining the Status of Objects in Computer Networks Using Virtual State Machines," was issued on March 27th, 2007. ShoreGroup's US 7,197,561 patent is the third in a series of allowed patent applications to be issued by the United States Patent and Trademark Office.

This patent is directed at further extending the intellectual property claims for various key aspects of the company's flagship CaseSentry systems and application availability management solution. The technology covered under this patent is in part responsible for the enablement of CaseSentry's scalability to allow it to currently handle some of the largest integrated voice data networks in the Nation. CaseSentry's patented architecture provides a powerful foundation from which a variety of systems and application management capabilities are performed, including monitoring, diagnosing and documenting problems that impact systems and processes within a complex network environment. The capabilities reside on a single platform that contains the fully integrated service management and systems management capabilities that organizations need to effectively manage and support their vital networked systems and applications, converged communications, contact centers and complex end-to-end business process transactions. The CaseSentry Systems Management solution is available as part of a comprehensive, cost effective management service solution that includes complete systems management consultation, implementation, maintenance and change administration.

This patent covers the advanced technique that is employed by CaseSentry to effectively monitor and manage enterprise-scale networked environments without agents or other intrusive means that impact system and network performance. CaseSentry uses unique virtual state machines that contain the complete instruction logic necessary to comprehensively interrogate the network and identify changes in system status, with decision analysis being conducted entirely within CaseSentry to minimize the impact on the managed environment. The efficiency of this management approach allows CaseSentry to scale seamlessly to monitor a virtually unlimited number of systems from a common management platform.

David Lovy, ShoreGroup's Chief Engineer, Brant Fagan, Sr. Software Developer and Robert Bojanek, Executive Vice President, co-developed this ShoreGroup patent. All are members of the team engaged with the CaseSentry Systems Management solution since design and development commenced in 1999.

Commenting on the patent, David Lovy said, "We're pleased that the US Patent and Trademark Office has awarded ShoreGroup a patent for the advanced methodology that our CaseSentry management solution employs to effectively and efficiently monitor large-scale networked environments. This approach is a key factor in CaseSentry's ability to manage critical business processes for larger enterprise environments, such as a national voice network with 55,000 IP telephones and a Cisco contact center consisting of 22,000 Customer Voice Portal (CVP) ports. With CaseSentry, IT, telecom and contact center support organizations gain the accurate visibility they need to maintain service levels and the end-to-end availability and performance of their vital business systems and applications distributed across their entire enterprise."

About ShoreGroup, Inc.
ShoreGroup is a converged systems and network solutions provider, delivering a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of more than 400 national and global clients. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrolâ„¢ 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

ShoreGroup is a trademark, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

April 16, 2007

ShoreGroup, Inc. (

Joanne VanAuken
ShoreGroup, Inc.
The ShoreGroup Building
460 West 35th Street
New York, NY 10001
(212) 364-6800


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