Cisco Systems Renews ShoreGroup's Advanced Technology Provider -- Unified Contact Center Enterprise Certification

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Recognition confirms ShoreGroup's qualifications to plan, design, install and support a comprehensive unified communications solution.

ShoreGroup, Inc., today announced that is has once again achieved the Advanced Technology Provider - Unified Contact Center (ATP-UCC) Enterprise partner designation from Cisco® Systems. This specialization recognizes ShoreGroup as a leading solutions provider and exemplifies the company's knowledge and ability to sell, design, install and support complex, systems-level IP-based communications solutions.

"Contact center administrators are placing increasing emphasis on methodologies and technologies that will enable them to increase customer satisfaction, enhance both internal and external collaboration, and increase productivity," said Robert McDermott, ShoreGroup's Vice President of Convergence. "Technology deployed in contact centers often gives companies a competitive edge, and the adoption of Voice-Over-Internet Protocol (VoIP) is a good step to position organizations for the future."

Added McDermott, "ShoreGroup's portfolio of industry-leading IP Telephony and IP Contact Center technology and service solutions, in addition to our own CaseSentry® Systems Management and ShorePatrolâ„¢ "Day 2" services, is directly focused on ensuring that customers realize the maximum potential from Cisco IP communication solutions during their complete lifecycle."

Cisco's advanced specializations have rigorous requirements, and ShoreGroup's commitment to excel is founded on its systems, network, and application management heritage and by its dedication to certification, which requires nonstop development of support personnel and a consistent delivery of exceptional customer service.

In addition to the Cisco Advanced Unified Communications specialization, ShoreGroup holds advanced specializations in Wireless LAN, Unified Communications, and Security in addition to participating in the Partner Voice Support offering.

About ShoreGroup, Inc.
ShoreGroup is a converged systems and network solutions provider, delivering a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of more than 400 national and global clients. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrolâ„¢ 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (

Joanne VanAuken
ShoreGroup, Inc.
The ShoreGroup Building
460 West 35th Street
New York, NY 10001
(212) 364-6800


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