(PRWEB) April 17, 2007
MTC Limousine & Corporate Coach, Inc., one of the New York area's largest ground transportation companies has, once again, expanded its operation to accommodate growth.
Adding to its previously established operations in New York and Connecticut, the new facility in Lodi, New Jersey provides MTC with an expanded base of operation in all three of its clients' key metropolitan/tri-state markets.
Trevor Franklin, President of MTC, describes the new office as "a response to unprecedented growth in the marketplace."
According to Mr. Franklin, "the combination of new account acquisitions and deeper penetration in our existing client base has resulted in our New Jersey volume increasing substantially." The new 5,625 square foot facility will position the company to continue to meet the needs of a rapidly expanding corporate client base in New Jersey.
Joe Brunetto, Director of Facilities and Technology for the company said: "This office is the third MTC corporate location - with offices in Westchester County, NY and Fairfield County, CT, the establishment of a New Jersey operation was "the next step in our strategic plan."
With 2007 revenues projected to be approximately $15 million, the company owns and operates more than 135 vehicles, including a growing fleet of luxury motor coaches. Where to next? According to Franklin, "our clients will decide - where they go, we go. Of course, we have an unbelievable affiliate network in place - new offices are certainly not always the way to go."All reservations and back-office functions will continue to be consolidated in the company's headquarters in Bedford Hills, NY.
All offices are linked by its proprietary systems and VOIP telephony. The New Jersey office will support local dispatch/logistics and will be "home" to an expanded fleet of 2007 Town Cars, SUVs, vans and mini-coaches. MTC's motor coach operations and vehicles will continue to be housed in Bedford Hills.
VIRTUAL CUSTOMER SERVICE DIVISION EXPANDS.
New Jersey is not the only news at MTC. The company has also announced that its virtual customer service pilot program has been a tremendous success, exceeding all of management's expectations.
Over the next 12 months, the company will expand the number of home-based/remote representatives to at least 25% of its total customer service staff. According to Matt Hitchcock, MTC's Chief Operating Officer, the addition of this group has improved efficiency, access and cost reductions but most importantly, allowed the company to meet its commitment to customer-centricity.
"We are now able to staff to peak call volumes, not just average calls per hour on an average day. The time available to provide REAL customer service to our clients has increased, both during the reservations process and in supporting our web reservations help desk. We are, first and foremost, a service organization. This new model makes it much easier for MTC to attract and retain sales and service people - not order takers."
According to Vincent Serra, the company's Director of Operations, "the integration of technology and strategically placed brick & mortar 'service touch points' is critical to today's corporate operation - we will continue to move forward in playing an increasing role in the "management" of our client programs - adding value and service every step of the way."
MTC Limousine & Corporate Coach, Inc.
296 Adams Street
Bedford Hills, NY 10507