BSM Software Solution for SLA Management from Digital Fuel to be Showcased at SAPPHIRE '07

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Service Management Automation through ServiceFlowTM Software Enables SAP Customers to Achieve Business Goals, Control Costs, Improve Quality

Digital Fuel takes a holistic approach to BSM in aligning all service delivery within an enterprise, such as IT and HR, with the needs of the business

Digital Fuel®, the leader in Business Service Management (BSM) software solutions, today announced it will present its ServiceFlow™ BSM software suite including SLA Management, Service Catalog, and Service Billing & Chargeback, at SAPPHIRE® '07 Atlanta, April 22-25, 2007, at the Georgia World Congress Center. Through its partnership with SAP®, Digital Fuel will demonstrate how ServiceFlow, which is "Powered by SAP NetWeaver®," helps users of SAP applications to quickly automate the management of business services, such as IT, HR, and F&A, and ensure service delivery produces results that meet the goals and objectives of the business. Event attendees can schedule a meeting with Digital Fuel representatives in the SAP NetWeaver Partner Pavilion on the show floor by clicking here.

Digital Fuel ServiceFlow software facilitates the proactive management of service quality and performance levels mandated by Service Level Agreements (SLAs), effective cost management driven by billing, invoice reconciliation, chargeback and cost control, and efficient methods for connecting to existing data for unified analysis, reporting and business service management. By fully integrating ServiceFlow with NetWeaver, Digital Fuel has enabled SAP customers to control the quality and cost of business services, whether insourced or outsourced, and employ those services in company-wide service and governance strategies to achieve its business goals.

"Digital Fuel takes a holistic approach to BSM in aligning all service delivery within an enterprise, such as IT and HR, with the needs of the business," said Tom Schaefer, executive vice president of Digital Fuel. "Every service organization faces increasing pressure to raise performance levels while meeting goals of the business. Automating SLAs is becoming recognized as the most effective vehicle to manage business services across the enterprise in order to meet these demands. We are pleased with the excellent results from our continuing partnership with SAP in delivering powerful solutions to our joint customers which enable them to automate their BSM and SLA management processes, making it easier to achieve their business goals."

Built on the SAP NetWeaver platform, Digital Fuel ServiceFlow software leverages the SAP NetWeaver Application Server, SAP NetWeaver Exchange Infrastructure and mySAP™ Business Suite to comprehensively manage any SAP-based applications for alignment with the business needs. Since ServiceFlow BSM dashboards are built into the SAP NetWeaver Enterprise Portal, customers reduce total cost of ownership by managing both SAP applications and mixed-vendor applications from a single standard company-wide platform.

Individuals interested in learning more about ServiceFlow but unable to meet with Digital Fuel representatives at SAPPHIRE Atlanta or attend the event can view an in-depth webinar, entitled "Show Me the Facts! Demonstrating the Value of Services to Your Customers' Business". The webinar featuring speakers from SAP, EquaTerra, and Digital Fuel can be viewed by registering at:

About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Business Service Management (BSM) software solutions, helping service organizations realize positive business impact from IT and other business services, like HR and F&A. Digital Fuel has the largest BSM deployments for SLA management, service catalog, service billing and chargeback in the world, with thousands of concurrent users, business services, SLAs, KPIs, metrics, cost formulas, and pricing rules. ServiceFlow manages billions in IT and other business services at companies and governments around the world such as Atos Origin, British Telecom, Capgemini, Cisco, CSC, Cummins, General Electric, IBM, O2, Procter & Gamble, Siemens, SITA, Telefonica, Transport for London, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at


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