Fort Lauderdale, FL (PRWEB) April 19, 2007
Omvox Telecom™, an innovative communications service provider, has been selected by VoiceLog™, the world's leading provider of Third Party Verification, to enhance their existing line of cutting edge call center solutions.
Using Omvox's Virtual ACD service known as "Intelegen™", VoiceLog™ can now route calls to skilled agents located anywhere, enabling them to maintain their home agent workforce efficiently and productively. With Intelegen™, calls can be routed based on several different parameters, including an agent's skill set and experience.
"We chose Omvox because our customers demand a high degree of uptime availability and Omvox has delivered. Omvox came in and had our home agents up and running in a few days and they haven't had a problem since. We are impressed with their service and the user interface for the agents. Their administrators are very friendly and intuitive. I highly recommend their services for anyone looking for virtual ACD services," said Larry Leikin, General Manager of VoiceLog - a Division of BSG Clearing Solutions.
"We are pleased to enhance VoiceLog's solution offerings utilizing our Intelegen Virtual ACD application," says Greg Cogen, Vice President of Business Development for Omvox Telecom™. "VoiceLog offers business critical third party verification services to their customers that requires a high degree of uptime and the flexibility to support both the customer and agent side of their business. We are excited that VoiceLog has chosen Omvox to be a part of their success," Greg Cogen concluded.
Intelegen™ is a suite of telecommunication services that allow companies to cost-effectively run a distributed call-center from an established office or through home agents, providing award winning client support. With both inbound and outbound solutions, Intelegen™ enables companies to take advantage of large call center technologies without the significant capital investment or high maintenance costs. Omvox Telecoms entire product line up can be viewed online.