Denver, CO (PRWEB) April 20, 2007
TouchStar today announces the beta release of TouchStar's Visual Supervisor application.
Visual Supervisor enables managers to map out a visual representation of their actual call center, from walls, to computer stations. By "mapping" out the call center floor, supervisors can quickly and easily view an image of the agent, the agents' name, status, number of calls, talk time, campaign and many other metrics to gauge performance.
TouchStar Visual Supervisor is an evolution of the existing TouchStar Supervisor Application that already provides real time data to help supervisors make intelligent decisions based on agent performance, list effectiveness, campaign results and system settings.
TouchStar identified the opportunity for Visual Supervisor by speaking with clients that wanted additional visual capability to monitor their call center agent's activity. Most call centers have high turnover rates, so associating an image, name and agent performance is powerful.
Steve Bederman, TouchStar's CEO, commented: "The development of Visual Supervisor is another example of TouchStar's commitment to our customers. We will continue to provide powerful, yet easy to use, tools to help our clients operate their businesses better."
TouchStar is a rapidly growing world class contact center solutions provider of call center software, hosted call center software, predictive dialers, IP PBX, voice messaging and call center long distance services. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal's 'Fastest Growing Large Private Companies in Colorado' for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.
pr @ touchstar.com