Detroit-area Hospitals Enhancing Patient Safety with PerfectServe

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PerfectServe allows our nurses and our doctors to directly access any staff physician by dialing a single telephone number

Three greater Detroit health care facilities — St. Joseph’s Healthcare, Crittenton Hospital Medical Center, and Providence Hospital Medical Center — have begun using PerfectServe for their physician contact processes.

“PerfectServe allows our nurses and our doctors to directly access any staff physician by dialing a single telephone number,” Rene Peleman, M.D., Chief of Staff at St. Joseph’s Healthcare, said.

With PerfectServe, nurses no longer have to maintain physicians’ on-call schedules and phone lists. This is because the system assembles a directory of every physician’s contact protocols for every moment of every day.

Independent research conducted by the University of Colorado’s Health Sciences Center revealed that nurses working in a hospital using PerfectServe experienced 81 percent fewer repeat calls to contact physicians. Nurses also achieved 10 times more physician contacts completed in 2 minutes or less.

“We are confident that PerfectServe will enhance patient safety by speeding connection times between staff and physicians as well as between physicians,” Jeffrey Zaks, M.D., vice president of clinical decision support for St. John Health, said.

“PerfectServe is able to replace the haphazard methods now used to contact physicians with a standardized, measurable process,” PerfectServe CEO Terrell Edwards said. “So physicians enjoy greater accuracy, reliability and control over how they are reached.”

PerfectServe, Inc. provides physician contact and patient care communication services to hospitals, physician practices and other healthcare clients in more than 130 markets across the nation. Independent research has found that PerfectServe One-2-One™ and PerfectServe OnCall™ provide medical professionals with unprecedented accuracy, reliability and personal physician control over patient care communication processes.

PerfectServe solutions help physicians and hospitals manage tens of thousands of interactions per day with more than 12 million patients across America. For more information, visit http://www.perfectserve.com.

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Kathleen Kinser
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