Paraxip Technologies Selected to Provide Network Connectivity for First Data's 2Way-Connect Service

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First Data Voice Services partners with Paraxip to maximize the performance and scalability of its next generation voice notification services platform.

Paraxip Technologies and First Data Voice Services, a subsidiary of First Data Corporation, have partnered in the deployment of the Paraxip Gateway product to enable network connectivity for First Data's next-generation voice notification services platform. The Paraxip Gateway is a unique software solution, based on off-the-shelf hardware components, allowing SIP-based platforms and applications in the Contact Center and IVR markets to cost effectively connect into the Public Switched Telephone Network. The Paraxip Gateway is a key component supporting First Data Voice Services' 2Way-Connect, a state-of-the-art notification service that delivers event driven customer notification and response capabilities.

"Paraxip is a key partner in delivering superior features, performance and scalability to our customers via our next-generation voice notification services platform" said James Harvey, VP of Technology at First Data Voice Services. "Paraxip's all-software approach allows us to work jointly to bring innovation in our network-based voice services at a much faster pace than with traditional appliance vendors." FDVS offers a complete hosted IVR solution including professional services such as application design and development, systems and web integration and a full range of existing industry applications which add up to a total resource for clients. The company has been creating successful, flexible, high-capacity applications since 1988 for some of the largest companies in the world.. 2Way-Connect, is FDVD's leading outbound voice notification solution used for marketing, collections and fraud management applications.

First Data's voice notification services infrastructure leverages the following key elements of the Paraxip product:

  • Advanced Call Progress Analysis. With this capability, the Paraxip Gateway offers wide coverage of progress tones and accurate answering machine/voice mail detection driving a superior customer experience .
  • Right-on-Cue feature. With this feature, the Paraxip Gateway allows the accurate detection of the end of a voice mail greeting for the delivery of high quality, glitch-free voice mail messages.
  • Open Protocol Translation. This feature provides SIP platforms with transparent access to traditional telephony network and protocols, maximizing call handling flexibility and reliability for customers .

"We are extremely pleased to be associated with First Data Voice Services' leading-edge voice notification services platform" said Serge Forest, President and CEO at Paraxip Technologies. "We share a common vision of innovation, cost reduction and high performance through open standards and software-driven platforms."

Paraxip's products have been in production at First Data Voice Services since November 2006, supporting continued growth of the 2Way-Connect product.

About Paraxip Technologies
Paraxip Technologies offers software products enabling IP telephony platforms and applications to seamlessly connect to heterogeneous network elements. Paraxip's products are designed from the ground up to offer IP telephony applications with un-paralleled transparency to legacy networks and equipment, enabling seamless operations in hybrid environments, where traditional and IP telephony equipment and applications are mixed.

Working with world-class industry partners, Paraxip brings to market innovative connectivity solutions in a flexible, building block approach. Paraxip's products are optimized for Interactive Voice Response, Call Center and Unified Communications applications.

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