InfoTrack Report Shows IP-PBXs Spawn Multiple Devices

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A new InfoTrack market research study reveals that, by 2009, more than half of the Small and Medium Business (SMB) users of IP-PBXs will utilize multiple devices to access their IP-PBXs and associated applications.

A new InfoTrack market research study reveals that, by 2009, more than half of the Small and Medium Business (SMB) users of IP-PBXs will utilize multiple devices to access their IP-PBXs and associated applications.

The study, which surveyed 250 SMB decision-makers, determined the most likely cause of this proliferation of devices would be the widespread adoption of a Unified Communications (UC) client application, including Microsoft's Office Communicator. The UC client application, which combines softphone and personal-assistant functionality, can run on following types of devices:

  • Laptop PCs when traveling or working remotely
  • Desktop PCs to complement the existing desk phone
  • Wireless smartphones for workers who need access when they're away from their desks

"Five years from now, more than one third of employees of SMBs that use IP-PBXs may have replaced their desk phones with wireless devices," according to Terry White, an InfoTrack vice president and senior program director/Unified Communications. "If a high percentage of IP-PBX users are utilizing a UC client application on their desktop PCs, then the need for a desk phone is reduced, especially if the UC client is used to complement a wireless phone that can access the IP-PBX."

The detailed results of this study are available in the report "2007 SMB Market Analysis and Forecast," the first in a series of four reports published in 2007 as part of the "InfoTrack for Unified Communications" program. This report also includes:

  • A segmentation analysis of the SMBs that have not yet begun to implement IP-PBXs
  • An analysis and forecast of the penetration of IP Telephony in the installed base of stations/lines in the SMB market
  • A forecast of SMB spending on IP-PBXs versus Hosted IP Telephony services
  • A rating of the most important SMB decision criteria when selecting a preferred manufacturer/vendor of IP-PBXs
  • A ranking of the manufacturers/vendors of IP-PBXs that SMB decision-makers believe are best able to satisfy these decision criteria

For more information about this report, please visit http://www.telecomweb.com/icc2007SMB/.

About InfoTrack for Converged Communications
InfoTrack for Converged Communications (ICC) publishes four comprehensive, primary research studies each year. These ICC studies analyze the market demand for IP Telephony systems, hosted IP Telephony services and converged applications. Each report contains nearly 100 graphs along with detailed analyses comparing demand based on geographical region (United States, Europe and the rest of the world); five company-size segments; 10 industry segments; 10 specific converged applications; and three categories of decision-makers. Each report also includes detailed five-year forecasts for the U.S. market, including revenue, shipments and installed base.

For more information on the ICC program, visit http://www.telecomweb.com/marketresearch/convergedcomm/ or contact Craig Born at cborn(at)telecomweb.com or at 973/602-0123.

About TelecomWeb
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

Contact:
Sharon Valencik, research & marketing director
800/610-3109
telecom(at)telecomweb.com

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