Airline Low Airfare Guarantees Put to Test

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FareCompare puts low fare guarantees to the test and finds, with some persistence, you can get a refund. released today the results of its test of airline low airfare guarantees, rating Delta Air Lines best for overall customer experience. Airlines have been promoting their low airfare guarantees to alleviate consumer anxiety when purchasing a ticket. Based on FareCompare's testing it is possible to get a refund if the price drops before midnight on the day of your purchase, but persistence is essential.

Rick Seaney, FareCompare's Chief Consumer Advocate, purchased tickets on American Airlines, Continental Airlines, Delta Air Lines, Northwest Airlines and United Airlines. He knew that the prices were going to go down by using FareCompare's Airfare Email First Alerts. Once the fares did go down, he started the claims process and detailed his findings in his report.

His conclusion: very few consumers are actually using the low airfare guarantees and airline customer service representatives are not familiar with handling the requests. In the end Rick was able to get refunds from all of the airlines, but it did require a greater investment in time than most consumers would be willing to spend.

About FareCompare

FareCompare provides consumer research tools for tracking and purchasing the best airfare. If you want to stay ahead of the latest airfare sales, sign up for FareCompare email alerts. Using FareCompare's airfare engine, deal alerts go out hours before they appear on airline or travel agency sites. FareCompare does not sell tickets and seeks to be an objective, independent provider of airfare information.

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Neil Bainton
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