Denver, CO (PRWEB) April 27, 2007
TouchStar today announces the availability of its Beta release of TouchStar Quality Assurance application.
TouchStar's Quality Assurance application allows a call center manager to listen to a recorded conversation and use a custom electronic form to evaluate the call.
The benefit of the Quality Assurance application is that users can rapidly gather data from call recordings to make intelligent decisions regarding their campaign, script, and agent performance. Customer feedback is also easily obtained to improve the success of their call center.
Steve Bederman, TouchStar's CEO, commented: "We understand our clients around the world because our Client Advocates proactively and consistently speak with them. Our Client Advocates brought the idea of QA to the development team. By offering the QA Application to our clients, they are able to overcome obstacles and provide service excellence around the world."
TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX phone system. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal's 'Fastest Growing Large Private Companies in Colorado' for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.