Remote Desktop Control Appliance Offers Unparalleled Security

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Bomgar's remote support webcast addresses the security issues of supporting mobility.

Extending business applications to the remote and global workforce presents a real opportunity for enhancement of business continuity and growth. However, it also poses security and compliance problems, including those involved in the technical support of off-site computers. Remote desktop control is the preferred method of providing technical support to remote workers, but most solutions require data to flow through a third party vendor, further increasing security risk. To address issues of security and compliance, BomgarTM (formerly NetworkStreaming), provider of the only appliance-based remote desktop control solution on the market, teamed up with Chuck Deaton, IT Security Manager for Humana, Inc., and the results are available in the webcast, Remote Support: How Secure Are You?.

Business professionals view mobility as a solution to improving decision-making agility, facilitating the sales cycle and quoting process, improving worker productivity and efficiency, and increasing employee satisfaction. However, a study published by Tech Republic regarding extending business applications to off-site employees revealed that over 95 percent of the participants -- nearly 400 IT and business professionals -- rate the security concerns involved as serious, especially in light of the constraints imposed by regulations such as Sarbanes-Oxley, HIPAA, and Gramm-Leach-Bliley.

Bomgar's solution to the difficulties of supporting a mobile workforce is the remote desktop control appliance. Independently tested by Symantec, the Bomgar BoxTM, known as SupportDesk prior to the company's name change, arrives at your location as a secure device and then resides at your facility under your established security measures. The administrator has granular control of the privileges allowed each remote support rep, no data is routed through a third party, and no footprint is left on the remote computer after the support session.

In addition to this unparalleled security, Bomgar's remote desktop control appliance offers on-demand connectivity to any computer via any Internet connection and through any firewall in about 10 seconds without the need for pre-installation or configuration on the remote computer.

For more information on the security concerns involved in supporting a remote or mobile workforce, and on Bomgar's appliance-based remote desktop control solution, watch Bill Rose, Service & Support Professional Association Founder and Executive Director, Nathan McNeill, Co-Founder and Product Manager for Bomgar, and Chuck Deaton, IT Security Manager for Humana, Inc., in the webcast, Remote Support: How Secure Are You?, or contact Melissa Dent, 601-519-0139, mdent@bomgar.com, see more news, reviews and awards for Bomgar's remote desktop control appliance.

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Melissa Taylor Dent
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