Service & Support Professionals Association Honors eVergance as a "Recognized Innovator"

A leader in CRM consulting, eVergance gains award in Web 2.0 category, showcases Web self-service and knowledge management capabilities at the SSPA Best Practices Conference this week in San Diego.

Overland Park, KS (PRWEB) May 8, 2007 -- eVergance, a leading provider of CRM strategy, transformation and implementation consulting services, today announced it has been named a "Recognized Innovator" by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. eVergance, honored for improving the way companies leverage Web 2.0 to support customers, was showcased at the SSPA Best Practices Conference today in San Diego. Winners were selected by a panel of seven judges, including industry experts, SSPA members, and SSPA Vice President of Research John Ragsdale.

"With technical complexity creating an explosion of customer interactions, innovative service and support applications are required to help companies continue to meet and exceed customer expectations," said Ragsdale. "eVergance offers an innovative solution framework for integrated Web 2.0 models and thought leadership that can revolutionize the way companies approach assisted and unassisted customer support."

"As an organization that was founded to improve customer service delivery through innovative approaches and technologies, this award is particularly gratifying," said Chad Wolf, President and Co-founder of eVergance. "With the explosion of Web 2.0 technologies, our efforts have been geared around untangling the web of confusion to bring together a solution framework that leverages knowledge management and self-service in a practical manner to deliver tangible results for our clients."

eVergance was named a winner in the SSPA's Web 2.0 Innovation category. Today's always on, always connected Internet offers a number of opportunities and challenges to customer service organizations. Companies recognized for Web 2.0 Innovation are delivering solutions that leverage the best of Web 2.0 features (communities, forums, Wikis) and/or Web 2.0 infrastructure (VOIP, proactive monitoring, extreme personalization) to meet the ever increasing demands of customers.

eVergance also has a significant presence at the SSPA conference, and is showcasing its knowledge management and Web self-service capabilities in a number of sessions:

- The firm is showcasing its consulting solutions during the Technology Service Expo, booth #6

- Allen Bonde, SVP of Strategy & Marketing at eVergance, helped kick-off the program with his Training Day session on "Achieving Self-Service Success," held on Sunday, May 6.

- Bonde and Ben Rasmussen from Adobe, will present "The New Age of Support: KM, Collaboration, and Adobe's Perspectives," in a session on the afternoon of Tuesday, May 8.

"Each year, the SSPA Best Practices Conference continues to be a strategic industry gathering and an important event for eVergance," said Wolf. "We are pleased to once again contribute Allen's popular self-service Training Day, and also to present with an industry leader like Adobe. We look forward to seeing many of our clients, partners and friends in San Diego."

More information on the SSPA Best Practices Conference and SSPA Recognized Innovators can be found at www.thesspa.com.

About eVergance
eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service. Offering proven strategy, process transformation, implementation, and managed services, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance partners with several of the industry's top software and technology providers and has helped nearly 100 clients enhance their customer experience and deliver organizational value. For more information, visit www.eVergance.com.

About the SSPA
As the industry's foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum - from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International and the Electronic Supply Chain Association. For more information, visit www.thesspa.com.

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