Danbury, Connecticut Mayor Mark Boughton to Keynote Citizen Service 2.0 Forum in Atlantic City
Web technology is enabling cities across the country to take major steps to improve interaction with their citizens without straining IT or operational budgets. At the Citizen Service 2.0 Forum May 30 at the Borgata Hotel Casino & Spa in Atlantic City, NJ, municipal leaders from around the country will showcase their winning solutions for providing the same level of service for citizens that those citizens have come to expect from the private sector.
Waterbury, Connecticut (PRWEB) May 9, 2007 -- Web technology is enabling cities across the country to take major steps to improve interaction with their citizens without straining IT or operational budgets.
At the Citizen Service 2.0 Forum May 30 at the Borgata Hotel Casino & Spa in Atlantic City, NJ, municipal leaders from around the country will showcase their winning solutions for providing the same level of service for citizens that those citizens have come to expect from the private sector.
Danbury, Connecticut Mayor Mark Boughton will deliver a keynote address discussing how his city implemented a 311 non-emergency call center on a budget, using QAlert™ citizen relationship management software.
The half-day event will cover:
| | - Centralizing citizen service requests
- Managing a centralized, or decentralized, call center
- Managing service requests with present and future web technology
- Implementing a citizen service center on budget
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"Regardless of the amount of dollars spent, it's today's technology that is making it possible for municipal governments to accomplish the goal of better serving their constituents," said Keith LeBeau, President of QScend Technologies. "At the Citizen Service 2.0 Forum, we'll discuss how to improve citizen service, whether it's with a 3-1-1 call center or individual departments looking to optimize their response."
Participants will learn about citizen request management software that allows call takers to enter information about a service issue or question from a citizen. That information is then routed automatically to the person or department responsible for handling the issue. The citizen is notified as to progress and closure as actions taken are entered.
"As Mayor Boughton will discuss, QAlert enables municipalities to implement a high-quality, cost-efficient solution and be at the forefront of the 3-1-1 call center trend," said LeBeau. "People have been talking about 311 call centers for about 10 years, but many municipalities remain leery, largely because of the perceived cost to implement. It doesn't have to be expensive.
"Although 3-1-1 call centers are increasing, many municipalities are changing the way they service their citizens without having a call center," added LeBeau. "That's possible, too, and that doesn't have to cost a lot of money, either. It simply requires a little bit of change in the way municipal departments handle incoming service requests and questions."
The $49 fee for the Citizen Service 2.0 Forum includes the Boughton presentation, a round-table discussion, lunch and networking opportunities. It is open to mayors, managers/administrators, IT managers, and other municipal leaders. Reservations can be made by visiting www.qsend.com/forum, or by calling 203-757-6000.
About Mayor Mark Boughton
Since taking office in 2001, Danbury Mayor Mark Boughton has strived to make his philosophy of "People over Politics" into a legislative reality. He has been committed to the revitalization of downtown Danbury, Connecticut's seventh-largest city with a population of nearly 80,000; to the responsible growth and planned development of the Greater Danbury Area; to the reorganization and modernization of City Government, and to the expansion and revitalization of the Danbury School system.
About QScend Technologies, Inc.
QScend Technologies (www.qscend.com) is an industry leader in Web-based software solutions and services for municipalities. More than 2,000 QScend product users access the company's series of "Q" products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.
Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city's Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.
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