Data-Tel Info Solutions Adds Live Online Support Chat to Website

Today Data-Tel announced as part of its continued initiative on Improving Customer Experience (ICE), live chat support through the Data-Tel website. Reducing cost and improving communications between our support staff and especially International customers was driven by Data-Tel listening to the wants and needs of their customers.

Mesa, AZ (PRWEB) May 9, 2007 -- Today Data-Tel announced as part of its continued initiative on Improving Customer Experience (ICE), live chat support through the Data-Tel website. Reducing cost and improving communications between our support staff and especially International customers was driven by Data-Tel listening to the wants and needs of their customers.

Customers can simply browse to Data-Tel's website and click the "Chat Live!" button to begin talking with a live support technician. Data-Tel implemented this option so that clients will have another choice of how they choose to receive technical support. In addition, the chat feature will make it more convenient for customers to view support answers so they can serve as a visual reference later on.

"By adding this feature to our website, we are empowering the customer with more choices when they need technical support. Making support more accessible in a cost effective manner is a key factor in improving the overall customer experience." - G.L. Scott Murray, CEO

Data-Tel currently utilizes live chat for support only, but plans to offer the service for sales purposes in the near future.

About Data-Tel
Data-Tel Info Solutions is a privately held call center solutions provider with headquarters in Mesa, AZ and offices in Westerville, OH and Santo Domingo, Dominican Republic. Founded in 1991, by G.L. Scott Murray, Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.

Not only does Data-Tel handle the technical requirements of your call center, they assist you in developing ideas to take your products and services to market. Data-Tel's new "Hosted Agent" program reduces company overhead by providing all-inclusive offshore agents and technology services at a low hourly rate.

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