Understanding Employee Motivation is One Way to Reduce Staff Turnover at Casinos, Says Robinson & Associates, Inc.
One of the keys to reducing employee turnover at casinos is knowing what motivates employees to do what they do that helps the casino succeed.
Annapolis, MD (PRWEB) May 23, 2007 -- One of the keys to reducing employee turnover at casinos is knowing what motivates employees to do what they do that helps the casino succeed, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip about casino employee turnover.
"When casinos understand what motivates employees to do things that benefit the property, they will understand their employees' real driving force," Baird says. "More specifically, casinos need to know what makes their employees advocates for the property. Employee advocates risk their reputation by saying good things about the casino to people who may want to play there. They encourage friends to apply for jobs at the property. Why do they do that? Once the casino knows the answer to that question, it should reinforce whatever feeds that motivation. That will increase the number of employee advocates and turnover should drop."
To help casinos understand and deal with this issue, Robinson & Associates has published a white paper on casino employee turnover. Those interested in obtaining a copy of the white paper should e-mail Lydia Baird, Robinson & Associates' director of business development, at lbaird@casinocustomerservice.com or call her at 206-774-8856.
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird(at)casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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