Remote Desktop Control Appliance Enables Access to Unattended PCs

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Bomgar's Remote Support Solution Version 9.3 Simplifies and Lowers Costs of Support

Bomgar's latest version of their remote support solution offers new functionality that could revolutionize the way companies are doing remote support. The tool, called JumpointTM, enables remote access to unattended PCs without having to install a client on each computer. Jumpoint is currently in beta with BomgarTM's existing clientele, but will be fully available in the fall 2007 release of their remote desktop control appliance version 9.4.

With most support today, you have to have a user at the remote PC. However, ITs and support reps are often called upon to support unattended computers. To do that, they either need to travel to that location, or use a remote access product that requires pre-installation of a client. Many companies supplement their remote desktop control solution with a remote access product to accommodate this eventuality, but then have to deal with the complexity of two different audit trails, two different sets of PCs being supported and the added time of installing clients. Paying for monthly licenses for each PC also adds significantly to the costs.

Bomgar's Jumpoint functionality offers a unique alternative to these problems. Nathan McNeill, Bomgar's VP of Product Strategy, explained Jumpoint's purpose and functionality in his recent webcast Bomgar Releases Version 9.3. "If you've got 10,000 PCs you need to access and they're on 10 separate networks, you would install 10 Jumpoint clients on each of those 10 networks. It provides a bridge to that network so you can effectively jump through the appliance to that point, and then to any other PC on that network. No client, no user, but still able to get control of that PC. This should allow you to get unattended control very simply, without a big deployment, and without maintaining a software client on each PC."

To find out more about how to gain control of unattended PCs with Bomgar's remote desktop control appliance, watch Bomgar Releases Version 9.3 or visit the Bomgar website.

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Melissa Taylor Dent
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