This Week on TelecomWeb's "The Next Generation Contact Center Report": News Briefs and Feature Articles
TelecomWeb's "The Next Generation Contact Center Report" (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.
Parsippany, NJ (PRWEB) May 25, 2007 -- TelecomWeb's "The Next Generation Contact Center Report" (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.
This week's briefs include:
| | - AT&T Mobility Gets Contact-Center Tax Break
The phase-in of personal and real-estate property taxes during the next 10 years is part of an inducement package...
- Is Avaya A Tasty Takeover Target?
According to a top Merrill Lynch analyst, Avaya would be a "perfect" candidate for a leveraged buyout...
- White Paper Outlines 'Homeshoring' Benefits
Increased working from home could save the U.S. contact-center industry as much as $10 per employee per hour...
- Report Details Contact-Center Optimization
Contact centers and contact-center agent optimization are viewed as key investment priorities during the next three years...
- Partners Sign Outsourcing Co-Marketing Deal
|
ICT Group will use the Utopy speech-analytics software for agent-facing quality, training and process improvement purposes...
Feature articles on the "The Next-Generation Contact Center Report" include:
Survey Sez: More C-Level Support Needed For Contact Centers
Are contact centers perceived by senior enterprise management as strategic assets to their businesses and a high priority when it comes to investment in growth and capabilities upgrades? Get findings and analysis from our revealing survey of contact center professionals.
Save Your Center (and Job) from Offshore Outsourcing
Ah, the siren call of a lower wage structure. During the past few years, a number of businesses have made the decision to outsource their contact center operations overseas. Low, low labor rates can be difficult to resist. However, if your company is only looking at wages when considering outsourcing, then it risks making a dangerously short-sighted decision.
Top Ten Leverage Points for Improving Contact Center Performance
Why do some Contact Centers achieve quantum leaps in performance while others just chug along? Faced with a plethora of new offers promising improved performance, contact center managers must first prioritize and focus on the areas that will deliver the most effective improvements for them. Start with our picks for the Top Ten Leverage Points for Improving Contact Center Performance.
To read articles, news briefs and white papers free, please visit "The Next Generation Contact Center Report" at www.telecomweb.com/ccr.
About "The Next Generation Contact Center Report"
The Next Generation Contact Center Report Site is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP Contact Center environment. Visit The Next Generation Contact Center Report at www.telecomweb.com/ccr.
About TelecomWeb
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit www.TelecomWeb.com.
Contact:
Debra Wayne, managing editor, 301/354-1801
# # #
Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/WmV0YS1Mb3ZlLUVtcHQtU2luZy1UaGlyLVplcm8=
Bookmark -
Del.icio.us |
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl
|
