CRM and Telephony Solutions: New White Papers Highlight Top 5 Solutions
VendorGuru.com has added two free downloadable white papers discussing must-have features of any effective customer relationship management (CRM) or business phone solution. VendorGuru.com links businesses to top CRM, telephony, project management and human resource vendors.
(PRWEB) May 28, 2007 -- VendorGuru.com presents two free downloadable white papers: "The 5 Must-Have Features of a CRM Solution" and "The Top 5 Telephony Solutions Your Business Needs Today" (http://www.vendorguru.com/The_5_Must_Have_Features_CRM_Solution.jsp and http://www.vendorguru.com/Top_5_Telephony_Solutions.jsp). VendorGuru.com is a one-stop telephony and CRM resource for professionals, linking businesses to top vendors and solutions.
VendorGuru.com's new white paper, "The 5 Must-Have Features of a CRM Solution," describes customer relationship management software features that today's businesses find critical for their success, including:
| | - Data tracking and integration to give users throughout the company access to key data.
- Customer support to provide high levels of service, quick response times, accountability, and prompt problem resolution.
- Sales management tools to help managers distribute sales leads and help salespeople process orders in real time and close more sales.
- Marketing automation to generate automatic responses and collect data to help track leads and results.
- Analytics to organize and analyze customer data, creating better customer experiences.
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"The Top 5 Telephony Solutions Your Business Needs Today," a second new white paper at VendorGuru.com, discusses key business phone features that many of today's most successful businesses have found invaluable, including:
| | - Call routing that can forward calls instantly to a cell phone, PDA, or PC.
- Call distribution to send every call to the right extension and make sure the call is answered.
- Voice-data integration or VoIP (Voice over Internet Protocol) to link phone and computer networks, making data easily accessible to employees and business partners.
- Remote access to enable users in the field to place and answer calls, access network data, receive voice mails by email, and send faxes.
- Conferencing, which lets users take advantage of multiple-line calls, a shared-web interface for collaborative projects, live-web demos, and even web-hosted conference calls with unknown attendees.
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To read the complete recommendations of these and other VendorGuru.com white papers, visit http://www.VendorGuru.com.
VendorGuru.com has done exhaustive research to identify the most respected and cutting-edge companies in CRM and telephony. This one-stop approach saves business professionals valuable time and money finding the business solutions they need.
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