Keep Casino Employees On the Job and Reduce Turnover By Helping Them Become Part of Something Bigger, Says Robinson & Associates, Inc.
Casino employees who feel they are part of something bigger, such as a goal for the property, are less likely to quit their jobs and that can help reduce turnover.
Annapolis, MD (PRWEB) May 31, 2007 -- Casino employees who feel they are part of something bigger, such as a goal for the property, are less likely to quit their jobs and that can help reduce turnover, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip about casino employee turnover.
"Motivating casino employees to increase the number of guest advocates at their property gives them a goal that they can take ownership in and that can help keep them on the job," Baird says. "Measure the degree to which the casino has guest advocates and express it as an index. The goal is to increase the index number from 19 to 21, for example. Ask employees to do five measurable things each time they come to work and explain that those things will help the casino achieve its index goal. Now employees have a specific companywide goal and they know what they can do to help reach it. Suddenly, employees know what is expected of them and how they are part of the bigger success of the casino."
To help casinos understand and deal with this issue, Robinson & Associates has published a white paper on casino employee turnover. Those interested in obtaining a copy of the white paper should e-mail Lydia Baird, Robinson & Associates' director of business development, at lbaird@casinocustomerservice.com or call her at 206-774-8856.
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird(at)casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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