Leelanau County, MI, Continues Successful Use of InterAct With CAD Integration into Phase 2 Wireless

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Leelanau County, MI, has been an InterAct Public Safety Systems customer for three years. In this time, they have found ease of use and integration with existing and new systems. InterAct computer aided dispatch (CAD) system successfully integrates with phase 2 wireless 9-1-1 system.

Leelanau County, MI, has been a long-standing customer of InterAct Public Safety Systems, a leading provider of safety and security technology used by local, state, national and international government agencies. Leelanau County chose InterAct computer aided dispatch (CAD) for its user-friendliness and ease of use. Over the past three years, Leelanau County has expanded its use of InterAct by purchasing InterAct records management system (RMS) and integrating InterAct CAD seamlessly with their phase 2 wireless 9-1-1 system. InterAct can be seen at the National NENA conference in Charlotte, NC, June 11-14 at booth number 501.

"When we started looking for a 9-1-1 system, we looked for a user-friendly system that was simple to use and Windows-based," said Tom Skowronski, director of Emergency Management and 9-1-1 of Leelanau County Central Dispatch. "InterAct fit the bill to a tee. You could tell that the folks that designed and built the system were familiar with how a 9-1-1 center works and what dispatchers need."

When looking for a system, Leelanau County chose InterAct CAD without hesitation and it has not let them down. InterAct CAD allows for them to easily integrate with other systems, including their Phase 2 wireless 9-1-1.

Phase 2 wireless 9-1-1 allows for dispatchers to locate mobile phone callers on a map, a service that a lot of 9-1-1 call centers have. With InterAct CAD, mapping blends in with CAD allowing for dispatchers to quickly and easily locate a caller and transfer this information to InterAct CAD. This expedites the dispatch process allowing for emergency services to get to the caller faster. The phase 2 wireless system is especially needed for Leelanau County, as it has an increased tourist population in peak seasons. A caller does not need to know where they are in order for a dispatcher to know their location.

"Another great thing about InterAct CAD is the ability to export reports to the appropriate agencies," continued Skowronski. "Once a CAD incident is complete, our dispatchers can send this report to fire and EMS so that they can, in turn, fill out their appropriate reports. We can also fax copies of this information to hospitals so that they can know what to expect before an ambulance arrives. With InterAct CAD we can retrieve information quickly at a later time, as well. Having a great system like InterAct CAD has also led us to purchase InterAct RMS, which continues InterAct's line of great 9-1-1 technology systems."

About InterAct Public Safety Systems
Since 1975, InterAct Public Safety Systems has been Making Connections for Life™ providing both stand-alone and fully integrated mission-critical public safety and homeland security systems and products. As the pioneers of the first three-screen E911 system 20 years ago, our passion for innovation is leading the way to Next Generation telephony, dispatch, records management, and mobile data systems. We're extending the definition of public safety with unique applications like intelligent digital video surveillance, alert notification, and crisis management systems. InterAct is a one-stop shop and sole point of contact for everything from individual applications to large-scale custom system development. InterAct makes it possible for first responders from private, state, local and national agencies to decrease response times and increase their effectiveness in the communities they serve. Learn more at http://www.interact911.com or by calling 1-800-768-3911.

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Kelly Sampson
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