Retention of Employee Advocates at Casinos Can Help Reduce Employee Turnover, Says Robinson & Associates, Inc.

Retention of employee advocates is critical to reducing employee turnover at casinos.

Annapolis, MD (PRWEB) June 13, 2007 -- Retention of employee advocates is critical to reducing employee turnover at casinos, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip about casino employee turnover. "Employee advocates are not likely to quit their jobs," Baird says. "They are so happy at the casino that, of their own free will, they encourage people to play there and recommend the property to friends as a great place to work. Thus, retention of these important staff members will keep sufficient numbers and types of employees at the property to increase the organization's effectiveness, support growth and encourage the development of additional employee advocates."

To help casinos understand and deal with this issue, Robinson & Associates has published a white paper on casino employee turnover. Those interested in obtaining a copy of the white paper should contact Lydia Baird, Robinson & Associates' director of business development at 206-774-8856.

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

Robinson & Associates may be reached by phone at 480-991-6420 or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
                                                            
Contact:
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420

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