Free Webinar Addresses Best Practices for Benchmarking Outsourcing Contracts
New outsourcing benchmark diagnostic tool helps identify areas for improvement.
Dallas, TX (PRWEB) June 15, 2007 -- Alsbridge will be conducting a free, one-hour webinar on June 27 at 1:00 p.m. Central to present outsourcing market trends that are affecting buying decisions and a new diagnostic tool the company uses to benchmark outsourcing contracts against the market. The Alsbridge Market Reality Assessment™ (MRA) is based on a rigorous assessment of over 300 outsourcing transactions. It provides an objective, fact-based way to objectively quantify the features of an outsourcing relationship that make it successful. The MRA, which can be used in both contract development and to assess existing contracts, generates a dashboard that enables client executives to quickly understand and focus on the key areas of their contract and relationship that need improvement.
According to Alsbridge research, approximately 20 percent of outsourcing buyers are dissatisfied with their outsourcing deals. Further, the vast majority of buyers report that they are merely somewhat satisfied with their outsourcing deal, while less than 10 percent report that they are very satisfied. The top three challenges that outsourcing buyers reported experiencing were quality issues, missed deadlines and cost overruns. Alsbridge believes that all are clearly important issues, but they are just as clearly only symptoms of a larger problem -- a misaligned contract and relationship. In such a situation the outsourcing provider will typically do one of two things: find ways to increase its prices, generally through change control, in which case the buyer will pay more than they expected, or the provider will cut back on the services it delivers for the price to save costs, in which case the buyer gets less for its money than it expected.
In either case the deal is failing. Soon both the buyer and provider are dissatisfied and no one is 'winning' in the true sense of the word. Further, the cost of continuous re-negotiation -- or in the worst case termination -- is likely to far outweigh the benefits of the "win-lose" deal negotiated up front.
Attendees of the free webinar will learn how to avoid these problems, save money and reap the full benefit of outsourcing by using Alsbridge's Market Reality Assessment™. Real-life case studies will be presented demonstrating how the company has helped outsourcing buyers to answer questions such as:
Are we receiving a market competitive price?
Should we renew, renegotiate or re-bid our current contract?
How do we structure a contract that will be flexible enough to cope with change?
How do we get the right service level agreements to achieve our business objectives?
How can I improve my relationship with my outsourcing provider?
To learn more about the Alsbridge Market Reality Assessment™ and contracting best practices should visit www.outsourcingleadershipforum.com. Each registered attendee will receive a softcopy of the presentation via email immediately following the webinar.
About Alsbridge:
Alsbridge is the award winning global advisory firm, providing unbiased advice and assistance on outsourcing, shared services and offshoring. Alsbridge consultants bring extensive vertical industry expertise and a practical knowledge of all areas within information technology and business process outsourcing. The firm's proven methodology incorporates proprietary collaborative sessions, bringing together executive teams from both the client and the provider in an environment that fosters collaboration. Alsbridge supports its recommendations and assistance through significant investments in proprietary benchmarking and ongoing research within the industry. For more information, visit www.alsbridge.com.
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