TelecomWeb/Avaya Webcast Details the Most Effective IP Capabilities for Contact-Center Managers
Experts discuss recent research, customer insights.
Parsippany, NJ (PRWEB) June 29, 2007 -- In a upcoming Webcast, TelecomWeb is partnering with Avaya to discuss the highest-priority IP capabilities contact-center managers have found effective in meeting three key business objectives:
| | - To improve customer satisfaction,
- To lower costs and
- To improve the rate of resolution on first contact.
|
A recent survey of contact-center managers asked them to identify the most effective IP capabilities based on their ability to meet their business objectives. These managers also were asked to quantify both their expected and actual progress in achieving those objectives during the past one to two years of use.
Contact center managers will benefit from understanding the level of improvements they can (and cannot) achieve with these capabilities and set their plans and annual objectives accordingly.
What: "Intelligent Migration to the IP-Based Contact Center" Webcast
When: Tuesday, July 17, from 2 PM to 3 PM Eastern time (11 AM to noon Pacific time)
How: To register for this free event, please visit www.telecomweb.com/webinar/Avaya. Registrants also will receive a complimentary copy of Fred Reichheld's revolutionary work "Asking the Right Question: How Firms Can Transform Ordinary Customers into Promoters."
Ken Dolsky, program director, InfoTrack for Converged Applications, will present the results of the research. Zack Taylor, sales vice president/Global Strategic Solutions at Avaya, will present insights from Avaya customer use of the top rated IP-based capabilities.
About TelecomWeb
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit www.TelecomWeb.com.
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site at www.avaya.com.
Contacts:
Ken Dolsky, program director, InfoTrack for Converged Applications, 973/602-0149
Debra Wayne, managing editor, 301/354-1801
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