Medline Selects NTRsupport to Provide Technical Support for On-The-Go Sales Staff and Customers
NTRglobal, a leading provider of highly secure remote support and access solutions, announced today that Medline Industries, Inc., the nation's largest privately held manufacturer and distributor of medical supplies, has chosen NTRglobal's remote support solution, NTRsupport, to provide enhanced remote support to customers and employees, decrease costs, and increase employee and customer satisfaction.
Dallas, TX (PRWEB) July 11, 2007 -- NTRglobal, a leading provider of highly secure remote support and access solutions, announced today that Medline Industries, Inc., the nation's largest privately held manufacturer and distributor of medical supplies, has chosen NTRglobal's remote support solution, NTRsupport, to provide enhanced remote support to customers and employees, decrease costs, and increase employee and customer satisfaction.
"NTRsupport is the logical choice for IT support groups who have the responsibility to keep so many internal and external customers productive from any location," said Andre Angel, CEO and president of NTRglobal North America. "We are pleased to help the Medline systems support team meet its commitments to the thousands of users who depend on them."
Medline purchased NTRsupport to address two key IT challenges: increase customer satisfaction and shorten the time it takes to resolve IT issues. Medline's IT system support group receives an average of 200 support calls every day from users who have different types of computers and varying degrees of Internet connection speed. The calls span a range of topics, from external customers who have questions about online ordering of Medline products, to salespeople who need help with customer relationship management (CRM) software configurations, hardware or VPN issues. Medline's System Support team consists of 12 members, who are responsible for assisting 3,000 internal computer users -- including more than 800 Medline sales representatives and 2,000 external users.
Medline selected NTRsupport as the best remote support solution for the company because of its secure 256-bit end-to-end encryption, bi-directional transfer file capabilities, option of hosting the solution in-house, scalability, and ability to show end users how to fix a problem in real-time. Medline had tried other remote support solutions previously but had not found a stable product that could work even when the end user wasn't directly connected to their internal network.
"Now we can remotely log into the computers of our sales representatives to provide technical assistance when they're on the road or when they're at a facility assisting a customer," said Scott Perry, manager of the systems support group at Medline.
NTRsupport is the fastest, easiest and most secure on-demand remote support solution on the market. The software allows support professionals to create an immediate and secure connection between the support agent's computer and a user's PC or Mac, so the support staff can actually see what's on the user's screen in real-time. This approach to providing IT support saves time and travel, and improves the customer service experience by delivering instant, personalized help. More than 8,500 companies around the world are already benefiting from NTRsupport.
NTRsupport is available for a 15-day evaluation free of charge at www.ntrsupport.com.
About Medline
Medline, headquartered in Mundelein, IL, manufactures and distributes more than 100,000 products to hospitals, extended care facilities, surgery centers, home care dealers and agencies and other markets. Total revenue for Medline in 2006 exceeded $2.45 billion. Meeting the highest level of national and international quality standards, Medline is FDA QSR compliant and ISO 13485 registered. Medline serves on major industry quality committees to develop guidelines and standards for medical product use, including the FDA Midwest Steering Committee, AAMI Sterilization and Packaging Committee, and various ASTM committees. For more information on Medline, visit our Web site, www.medline.com
About NTRglobal
NTRglobal is a leading global software company that empowers users with easy-to-use, complete, and secure remote control and support solutions. The company's software, available in Software as a Service (SaaS) and On-Site License models, helps businesses of all sizes better communicate and collaborate despite physical boundaries. Founded in 2000, NTRglobal has more than 8,500 customers worldwide and serves users in the automotive, consumer electronics, financial services, healthcare, manufacturing, retail, and technology industries. NTRglobal North America, headquartered in Dallas, can be reached via email at na@ntrglobal.com, or by phone at 1-866 459-2543. For more information, please visit www.ntrsupport.com.
# # #
Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/U3VtbS1IYWxmLU1hZ24tUGlnZy1UaGlyLVplcm8=
Bookmark -
Del.icio.us |
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl
|
