This Week on TelecomWeb's "The Next Generation Contact Center Report": News Briefs and Feature Articles
"The Next Generation Contact Center Report" (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.
Parsippany, NJ (PRWEB) July 12, 2007 -- TelecomWeb's "The Next Generation Contact Center Report" (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.
Sign up today for a free Webcast, "Intelligent Migration to the IP-Based Contact Center," featuring a give-and-take discussion between Ken Dolsky, director/Professional Services at InfoTech, and Zack Taylor, Sales Vice President/Global Strategic Solutions at Avaya. For registration information, go to www.telecomweb.com/webinar/avaya.
This week's briefs include:
| | - Ex-Convergys Worker Wins Lawsuit
- Sprint Subs: Call Customer Service Sparingly
- Anthem Airs Contact-Center Views
- Numara Voted Best In Class
- U.K. Businesses Embrace Avaya UC
|
Feature articles on the "The Next-Generation Contact Center Report" include:
U.S. Contact-Center Industry Continues Growing Despite Outsourcing Pressures
The contact-center industry showed healthy growth in the United States for 2006 despite the outsourcing of agent positions overseas and some inroads on the part of hosted contact-center services. However, the majority of this growth was not based on the needs of companies, government agencies and others to start new centers.
Top Ten Leverage Points for Improving Contact Center Performance
Why do some Contact Centers achieve quantum leaps in performance while others just chug along? Faced with a plethora of new offers promising improved performance, contact center managers must first prioritize and focus on the areas that will deliver the most effective improvements for them. Start with our picks for the Top Ten Leverage Points for Improving Contact Center Performance.
To read articles, news briefs and white papers free, please visit "The Next Generation Contact Center Report" at www.telecomweb.com/ccr.
About The Next Generation Contact Center Report
The Next Generation Contact Center Report Site is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP Contact Center environment. Visit The Next Generation Contact Center Report at www.telecomweb.com/ccr.
About TelecomWeb
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit www.TelecomWeb.com.
Contact:
Debra Wayne
Managing editor
301/354-1801
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