While surprising when you consider the industry focus on development and customer satisfaction, the changes in scores merit exploration because of operational implications
Dallas, TX (PRWEB) July 11, 2007
Results from a new study of the characteristics of candidates for manager positions in the quick service restaurant and fast casual segments were reported by Batrus Hollweg International during the recent People Report Inaugural QSR Workforce Symposium. The study, comparing manager assessment profiles of candidates over the past five years, reveals significant changes in two areas. Today’s manager candidates for quick service and fast casual restaurants scored lower on leadership and commitment to quality.
"While surprising when you consider the industry focus on development and customer satisfaction, the changes in scores merit exploration because of operational implications," said Linda Pharr, President and COO of Batrus Hollweg International. "Looking at the overall candidate profile provides insight."
Pharr explained that one dimension of the study looks at two competing Q’s – Quickness and Quality. Along with the lower scores on quality, manager candidates also showed high scores on effort and flexibility, emphasizing fast pace and work speed. Higher scores in this area represent behaviors that are usually more impulsive, appearing on the surface like managers are working hard, yet in the big picture the results are not there. The focus is more about survival and beating the clock. Impulsivity feeds the cycle. The study raises the issue of redefining job responsibilities or re-examining performance management to address quality.
A copy of Changes in Manager Candidate Characteristics, A Study of QSR & Fast Casual Restaurants is available for download through the White Papers section of Insights & Research on the Batrus Hollweg website.
About Batrus Hollweg International:
Batrus Hollweg International (BHI) is a leading human capital consulting firm specializing in Talent Gauging™ -- assessing and developing people to drive organizational results. BHI Talent Gauging is powered by High Definition Selection Science™. With 37 years of experience, BHI provides companies with objective, quantifiable solutions for: selecting the best talent; minimizing hiring mistakes; growing internal talent; aligning talent competencies with business goals; gauging company climate to identify barriers and leverage points; and filling the succession planning pipeline with more precision. For more information, please visit: http://www.batrushollweg.com.
About People Report:
People Report™ is the foremost provider of workforce metrics, benchmarks, trends and best people practices for the foodservice industry. With more than 100 member companies, the mission of People Report is to be the catalyst for service companies seeking to balance people and profits. Services include quarterly and annual reports for its members that track, analyze and benchmark the people side of the P&L. In addition to its member only reports, People Report conducts broad national research on the service sector workforce of today and tomorrow, including demographics, compensation & benefit information, recruiting and training practices, turnover costs and solutions and more. Visit the experts on current and future HR trends for the foodservice industry at http://www.peoplereport.com to download and order reports, find a speaker, as well as learn more about membership.
Contact: Peggy Marshall, 469-241-9701
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