Your customer service is just awesome, and the fact that you provide free alterations is simply marvelous!
Penn Yan, NY (PRWEB) July 17, 2007
No questions asked. That's the attitude of medical uniform manufacturer Sassy Scrubs when it comes to offering their free alterations service. As if offering custom made garments in over 1,400 fabric styles was not enough, Sassy Scrubs announces they also perform free alterations of all their products. The Penn Yan, New York company offers alterations to Sassy Scrubs garments which are too large or too long, for the mere cost of return postage to the customer, no questions asked.
Sassy Scrubs President, Karen Bradley explains "We stitch each garment individually, as requested by each customer, and we custom design each piece. We want those custom made garments to fit well and make our customers look, and feel, fantastic."
This means the company will perform alterations to their garments when a customer has mistakenly ordered an item in a size too large, or a length too long. "Our customers love their Sassy Scrubs garments so much, they do not wish to return them, they just may need to have them altered slightly to fit well.", states Bradley. In fact, there is no time limit assigned to the free alteration offer, and no reason necessary.
Relating the incident of an entire office returning their jackets for alterations due to an office-wide weight loss competition, Bradley asks "How could we turn them down? The entire office became healthier and needed alterations to their Sassy Scrubs to make them fit well after a large weight loss. We were thrilled to be able to help them."
As a leader in the custom made uniform industry, Bradley feels this service is much appreciated and comments like this one, "Your customer service is just awesome, and the fact that you provide free alterations is simply marvelous!" received from customer William D., of North Carolina, are common. The Sassy Scrubs dedication to customer service really sets them apart. Bradley says "Our customers cannot receive this individual attention with any other uniform manufacturer or retailer. Customers also feel safer ordering Sassy Scrubs garments since they can be altered to fit." She continues, "Customers come to us for our service of producing custom made products and performing free alterations is just an extension of our philosophy of providing excellent customer care".
Sassy Scrubs offers their custom made medical scrubs online at Sassy Scrubs and produces all garments in-house at their 1 Keuka Business Park, Penn Yan, New York 14527 address.