Ridgeland, MS (PRWEB) July 18, 2007
"We've heard from our members that remote support continues to be one of their favorite pieces of technology not only for increasing satisfaction but for upping the productivity of their agents," said John Ragsdale, VP of Research for the Society for Service and Support Professionals (SSPA). But with so many remote support products on the market, how do you choose the right solution? A new webcast from Bomgar(TM) answers your questions.
Remote Support Roulette: Which Solution Do I Choose? features Ragsdale, Matt Healey, Senior Research Analyst IDC, and Joel Bomgar, Founder and CEO of Bomgar Corporation, in a discussion about the most important factors to consider when evaluating solutions, the key differentiators of the leading solutions on the market on the market, and how to choose the solution that suits your needs.
Healey provides an overview of the competitive landscape and major players in the market, Ragsdale gives insight into the industry drivers for remote desktop control technology and the key differentiating factors in selecting a vendor, and Bomgar offers information about the company's unique appliance-based remote desktop control technology.
"Remote support is a very hot topic for customers, not just for companies. To me this is because the problems that are solved by remote support seem to be the key issues that customers are being very vocal about and what's missing in many support organizations. We know that customer expectations are continuing to increase, customer patience is on the decline, and keeping those customers satisfied is a continually harder thing every year. If you keep just doing what gave you a great satisfaction score last year you will find that next year your customers are rating the same service lower. So, we're constantly having to up the ante on what exceptional support means", said Ragsdale.
There is no question that the demand for remote desktop control solutions is increasing and will soon be expected by all your customers. For more information on choosing the right solution so you can streamline support to your customers, increase agent productivity and improve first call resolution rates, watch Remote Support Roulette: Which Solution Do I Choose?