Make A Casino Guest An Advocate for the Property By Providing Service in A Timely Manner, Says Robinson & Associates, Inc.
Casino employees should always provide service to guests in a timely manner and that extra effort can make guests advocates for the casino.
Annapolis, MD (PRWEB) July 25, 2007 -- Casino employees should always provide service to guests in a timely manner and that extra effort can make guests advocates for the casino, says Robinson & Associates, Inc., (http://www.advocatedevelopmentsystem.com) a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip about guest advocates.
Tip:
"Casino service needs to be provided in a timely manner," Baird says. "Guests only have a certain amount of time to play and employees should want to be sure every minute of it is spent at the casino where they work. The faster guests are served, the more quickly they get what they want, the more likely they are to stay. So whether an employee is bringing someone a drink while they're on the casino floor, filling a guest's machine or making a delivery to a hotel room, it's very important that the employee be timely."
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird(at)casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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