In today's business environment with tight margins and fierce competition, the customer experience is what determines whether a company will be successful
Scottsdale, AZ (PRWEB) July 24, 2007
Vital Insight Group, LLC, a leading provider of advanced customer loyalty solutions, announced today the addition of Mario Sacco as Vice President of Sales and Client Management. In his new role, Sacco is responsible for providing leadership and management of a rapidly growing customer base and expanding implementation of the Foresight application (formerly AutoSurvey) into new markets.
"In today's business environment with tight margins and fierce competition, the customer experience is what determines whether a company will be successful," said Sacco. "I am very enthusiastic about Vital Insight Group's Foresight application, which allows an organization to monitor and measure their client's experience in minutes, not days or weeks, as well as measuring the resolution rate."
Sacco brings more than 20 years experience in the enterprise software solutions industry to the VIG management team. He has previously demonstrated results-oriented sales and leadership skills with leading companies such as Fair Isaac Corporation, SAS Canada, Peregrine Systems, Compuware Corporation and Sterling Software. Sacco's strength in developing and maintaining partner and client relationships will aid Vital Insight Group as the company expands its customer base with leading OEM's in the automotive industry, as well as additional targeted industries such as banking, insurance, telecommunications, retail, property management and more.
"Mario's client-focused approach fits well with our organization's goal of providing exceptional service to our own customers," said Jason Tryfon, President of Vital Insight Group. "As an industry leader in developing customer experience management solutions, we realize the importance of not only setting the bar but continually raising the standards that result in high client retention rates."
About Vital Insight Group
Foresight by Vital Insight Group is an advanced customer loyalty application that revolutionizes the way customer service departments respond to client concerns. Foresight is a CRM solution that helps dealers to identify key business problems, develop operational innovations to resolve them, and prevent client defection instantly.
Foresight has been implemented by some of the automotive industry's largest manufacturers and dealer groups, providing them with immediate, relevant and actionable customer feedback. For auto dealers committed to improving CSI scores by creating meaningful relationships with their customers, Foresight is an Internet-based, scalable and customizable application that builds long-term loyalty and provides a competitive edge in the marketplace. Vital Insight Group, LLC is headquartered in Scottsdale, AZ with Canadian-based operations in North York, Ontario and representatives throughout North America. For more information visit http://www.vitalinsightgroup.com
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