Gallery Furniture Expands Use of Web Cameras With TrueSentry for Digital Video Surveillance

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Gallery Furniture has been successfully using TrueLook webcam software for over seven years. The TrueLook software allows for Gallery Furniture customers to look around the store showroom via the Internet and shop 24 hours a day. The addition of TrueSentry allows for Gallery Furniture to use the already installed webcams for security and surveillance.

TrueSentry was a necessary step to take as Gallery Furniture began to grow

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Gallery Furniture, a furniture superstore located in Houston, TX, has a showroom of over 100,000 square feet containing everything from recliners to brand name electronics. Gallery Furniture began using TrueLook IP network camera system over seven years ago so that customers could shop online as well as in the store. Recently, Gallery Furniture added more cameras and implemented the TrueSentry intelligent digital video surveillance system. The store has also increased the amount of cameras located throughout the showroom.

"TrueSentry was a necessary step to take as Gallery Furniture began to grow," explains George Branch, IT Lead at Gallery Furniture. In June 2006, televisions and electronics began to disappear from the store. Captured on video was an employee who was handing out televisions to questionable customers with out having those persons show proof of receipt. Gallery Furniture was able to capture many of these occurrences on video and turn over proof to the proper authorities, thanks to the digital recording that the TrueSentry software creates.

Besides security reasons, Gallery Furniture uses the cameras to help aid people in online shopping and split party shopping. From the Gallery Furniture website, users can view the over 30 webcams, located throughout the store, to locate the furniture that they are looking for. By zooming the camera in, users can find out the price, stock number of the item and then call into the store to place their order.

Another way to expedite the purchasing process, users can also use the patented LiveCARD feature. LiveCARD allows for users to send a snapshot from the webcam to any e-mail address. From there, recipients can simply click on the image they receive and will be directed to the same view of the camera where they can pan/tilt/zoom the camera in to get an up close look of the product for themselves. Decision-making can all be done from the comfort of one's home.

In 2006, Gallery Furniture had over 266,145 unique users view the webcams. This led to over nine million images served to the customers. Users are able to view the webcams 24 hours a day allowing for shopping any time the mood strikes. Management at Gallery Furniture can also monitor the cameras at any time remotely, without even coming into the store. This gives Gallery Furniture owners the capability to monitor the store activities and make sure customers are being assisted.

"With the TrueLook and TrueSentry software, we are able to view the cameras and constantly monitor the status of Gallery Furniture," said Branch. "TrueSentry has inevitably saved us thousands of dollars in merchandise and easily allows us to turn video over to proper authorities to help track down thefts. We've had people from all over the world view our webcams. A recent contest, our winner from England, successfully responded with the number of birds we have in our store. The winner has never stepped foot in the showroom. TrueLook and TrueSentry provide us with many uses to help increase our business and improve productivity."

About TrueSentry, Inc.
TrueSentry Inc a leader in video surveillance and security management technologies. We have a deep history of experience in network camera management which spans back to 1995. During this period, we have deployed hundreds of cameras on every continent of the globe (including the NASA camera on the South Pole). This world wide network of IP-based has captured over 1 Billion media clips and delivered them to more than 50 Million users with a 99.999% service up-time. We have also been pioneers of IP camera technology having built the world's first pan/tilt/zoom (PTZ) network camera. TrueSentry Inc. also provides best-of-breed intelligent digital video surveillance featuring the latest in threat detection technology. For more information on TrueSentry, Inc. please visit http://www.truesentry.com

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