Swan Pools Announces In-house Customer Care Management Team

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Swan Pools, a leading California swimming pool provider, offers a distinctive customer care management team unlike any other in the business.

Swan Pools, a top California swimming pool supplier, is announcing their unique in-house customer care management team. Their customer service package already includes complete start-up, one-on-one tutorial with homeowners, operational handbook and complimentary pool kit with pole, brush, net, thermometer, test kit and pool cover. Having a swimming pool installed from Swan Pools, however, comes with much more customer care than that.

The in-house management care team at this reputable company provides a complete set of services when they install a swimming pool, as well as a comprehensive warranty. They install salt purification systems, install and configure remote control systems, and hook up fountains, waterfalls and lights. They also verify proper working order of all pool and spa features and balance the pool chemistry. What's more is that the first month of maintenance is included with the purchase and installation of the pool.

Some of the additional services that the Swan Pools customer care team offer include plaster service and brush vacuuming of the walls and floor of the pool. This service removes plaster dust from installation, deters calcium build up, enhances any color crystals or additives in plaster and allows people to go swimming right away after installation. Their filter service also adds Diatomaceous Earth, begins pool circulation, removes residual dirt and debris from construction, and removes left over plaster dust that is suspended in pool water not picked up by brush vacuuming. Then their team backwashes the filter to remove debris from the plaster service, adds Diatomaceous Earth again, starts pool circulation to finish the start-up procedures, and begins proper pool filtration.

Aside from the customer care that Swan Pools provides at installation, they also offer resources that customers can use as long as they have their pools. There are links on their Web site for basic maintenance, and they provide manuals for all equipment. The literature that they provide includes basic maintenance procedures, and booklets and information on proper operation and safety of a new pool and spa. Their in-house warranty service includes a certified Jandy warranty station, as Swan Pools only uses advanced Jandy pool equipment. Swan Pools is also the only leading builder to offer such a complete in-house warranty, and they do not push any maintenance request to 3rd party vendors.

For more information about Swan Pools' in-house customer care management team, visit http://www.swanpools.com

About Swan Pools:

For more than 50 years, Swan Pools has been creating outdoor family environments that are built to last a lifetime. Incorporated in 1954, Swan Pools has one of the longest and most dependable track records in the pool and spa industry. They claim to have built 50,000 pools in California, providing their customers with confidence not only in the construction process, but also the ongoing future relationship that exists as long as they own their pool. Their services are time tested - quality aesthetics combined with cost effectiveness.


Jana Ewell
jewell @ swanpools.com
Lake Forest, CA 92630


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