This Week on TelecomWeb's 'The Next Generation Contact Center Report': News Briefs and Feature Articles

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"The Next Generation Contact Center Report" (http://www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

TelecomWeb's "The Next Generation Contact Center Report" (http://www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

New this week on "The Next-Generation Contact Center Report": Does Offshore Outsourcing Still Make Sense? The enterprise trend to contract out contact-center operations overseas as a means of saving the high costs related to supporting an all-American staff may start to reverse, due in part to customer backlash and pending government oversight.

Sign up today to listen to a free Webcast, "Intelligent Migration to the IP-Based Contact Center," featuring a give-and-take discussion between Ken Dolsky, director/Professional Services at InfoTech, and Zack Taylor, Sales Vice President/Global Strategic Solutions at Avaya. For registration information, go to http://www.telecomweb.com/webinar/avaya.

This week's briefs include:
*Industry Challenge: Adopt SIP 2.0
*Voice-Based Biometric ID Verification Could Replace PINs
*Building The Excel Contact-Center Dashboard    
*Kana Summit Set For October
*eTelecare Inks New Credit Deal

To read articles, news briefs and white papers free, please visit "The Next Generation Contact Center Report" at http://www.telecomweb.com/ccr.

About The Next Generation Contact Center Report

The Next Generation Contact Center Report Site is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP Contact Center environment. Visit The Next Generation Contact Center Report at http://www.telecomweb.com/ccr.

About TelecomWeb:
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

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Debra Wayne
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