Pittsford, NY (PRWEB) August 9, 2007
Gannett has begun deployment of VoicePort's industry-leading speech recognition circulation Integrated Voice Response (IVR), CircPort™, at its newest COE in Tulsa. Tulsa is one of three Centers of Excellence (COE), serves 25 of its daily newspapers, and is expected to take 6.5 million calls annually. Gannett has the highest newspaper circulation in the U.S., with approximately 7.2 million subscribers and operations globally and in 41 states.
As papers are transitioned to the new center, callers at the 25 newspapers will now have the ability to self-service their accounts 24/7, accessing the Gannett proprietary circulation database in real-time to conduct transactions using the CircPort advanced speech recognition IVR. Circulation callers will be able to place or release temporary delivery holds, report delivery issues, and check account status. Additional functionality is planned in the second phase of the CircPort deployment.
"VoicePort has been organized and managed the deployment process very well," said Jeff Gillen, Director of Gannett COE. Continuing, Mr. Gillen said: "VoicePort stepped up to the challenges of relating to our unique business rules and the needs of the individual papers."
"VoicePort listened to what Gannett wanted to accomplish, and adapted CircPort to meet the core Gannett business objectives as well those of the 25 individual papers," said Patrice DeAngelis, Director of Development for VoicePort. "Gannett had a very aggressive timetable to bring Tulsa online. Our team was committed to delivering the system on time."
VoicePort is the leading provider of advanced speech recognition applications to more than 120 of the top daily newspapers in North America. The CircPort™ application is offered in both on-premise and hosted models, fully integrating with all major industry and proprietary circulation databases. CircPort's comprehensive suite of custom and configurable circulation applications includes WebPort™ and Dispatch. VoicePort is a Genesys Interacts Partner and a Nuance speech solutions partner. To find out more about our products and services, please visit http://www.voiceport.net.
About Gannett Company, Inc.:
Gannett Co., Inc. is a leading international news and information company that publishes 90 daily newspapers in the USA, including USA TODAY, the nation's largest-selling daily newspaper. The company also owns nearly 1,000 non-daily publications in the USA and USA WEEKEND, a weekly newspaper magazine. Gannett subsidiary Newsquest is the United Kingdom's second largest regional newspaper company. Newsquest publishes nearly 300 titles, including 18 daily newspapers, and a network of prize-winning Web sites. Gannett also operates 23 television stations in the United States and is an Internet leader with sites sponsored by its TV stations and newspapers including USATODAY.com, one of the most popular news sites on the Web. For more information, please visit http://www.gannett.com.