Pompano, Florida (PRWEB) August 9, 2007
Promero's ProStar Smart8 http://www.promero.com/smart8.asp intelligent call routing provides companies the ability to route inbound 800 calls automatically to a proper distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time. Smart8 can be used with any carrier or telco provider. With version 2.1, intelligent call routing rules and filtering capabilities are greatly enhanced with routing based on NPA/NXX carrier prefixes. Also, intelligent round robin routing within Zip codes and sales teams are included.
"The latest version of Smart8 is a further example of Promero's continued pursuit of state of the art hosted call center software and solutions,' commented Gregg Troyanowski, president of Promero. "Sales cycles start with an inbound call and end with a sale or lost sale. The Promero product suite of Smart8, Oracle's Contact Center Anywhere, and ProStar CRM is cost effective hosted call center solution that manages the entire life cycle of the sales opportunity. '
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle Contact Center Anywhere, please visit Web site at http://www.oraclecontactcenteranywhere.com
About Promero, Inc
Founded in 2001, Promero http://www.promero.com is a member of the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero markets the virtual call center solution that incorporates Oracle's Contact Center Anywhere, ProStar CRM and ProStar Lead Manager (formerly known as iLeadMachine) as ProStar OnDemand http://www.promero.com/ondemand.asp Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales(@)promero.com