Average hold times for clients to get a live technical support representative on the line are consistently less than 60 seconds
Salt Lake City, UT (PRWEB) August 10, 2007
AdvancedMD, the leading provider of Web-based practice management solutions for physician offices and medical billing services, announced today that for another month in a row Customer Service & Support reported world-class support metrics.
"Average hold times for clients to get a live technical support representative on the line are consistently less than 60 seconds," said President & CEO Jim Pack. "Even with the tremendous growth that AdvancedMD is experiencing, we staff our technical support department with medical industry professionals to maintain the highest level of customer satisfaction in the industry."
AdvancedMD's Medical Billing Software features unlimited toll-free phone support during business hours, unlimited email support, complete online help, and even optional after-hours service.
About AdvancedMD Software
AdvancedMD Software, Inc., headquartered in Salt Lake City, Utah, is the leader in Web-based medical billing and practice management software. AdvancedMD Software brings to market AdvancedMD, a full-featured medical billing and scheduling solution and AdvancedEMR, a flexible electronic medical records management system. AdvancedMD solutions include free technical support, world-class security, and fully HIPAA compliant accessibility. Winner of the 2007 CODIE AWARD for "Best Healthcare Management Solutions (Vertical), AdvancedMD maintains a 98% customer retention rate and serves thousands of providers nationwide. For more information please visit http://www.advancedmd.com.