This Week on TelecomWeb's "The Next Generation Contact Center Report": News Briefs and Feature Articles

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"The Next Generation Contact Center Report" features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

TelecomWeb's "The Next Generation Contact Center Report" (http://www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

Sign up today to listen to a free Webcast, "Intelligent Migration to the IP-Based Contact Center," featuring a give-and-take discussion between Ken Dolsky, director/Professional Services at InfoTech, and Zack Taylor, Sales Vice President/Global Strategic Solutions at Avaya. For registration information, go to http://www.telecomweb.com/webinar/avaya.

New Feature This Week: With Demand For Contact-Center Professional And Managed Services On The Rise, Decision Criteria Addresses More Than Just Functionality

During the past three years, the percentage of contact-center decision makers who are planning to consider contact-center professional services has risen from 7.9 percent to 21 percent. Keeping pace with this trend, the percentage of contact-center decision makers who are planning to consider managed and/or hosted contact-center solutions has risen from 8.4 percent to 20.1 percent.

This week's briefs include:

•Why Companies Are Adopting 'Intelligent' Contact Centers
•TRG Crosses The Border
•Avaya Vets UniversalSystems App    
•Sony Taps ePLDT For Tech-Service Calls
•iQor Sells Assets

To read the free articles, news briefs and white papers, please visit "The Next Generation Contact Center Report" at http://www.telecomweb.com/ccr.

About "The Next Generation Contact Center Report"

The Next Generation Contact Center Report Site is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP Contact Center environment. Visit The Next Generation Contact Center Report at http://www.telecomweb.com/ccr.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

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Sharon Valencik

Sharon Valencik
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