Making Self-Service Work: eVergance Continues Leadership Role at Customer Self-Service Conference in San Diego

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CRM consulting leader to lead pre-conference seminar, present several sessions and showcase strategy, implementation and optimization services for KM and multi-channel customer service.

eVergance, a leader in CRM management consulting and systems integration, will be prominently featured at the IIR/Shared Insights Customer Self-Service Conference in San Diego from August 20-23, 2007. Kicking off the program, eVergance Senior Vice President and CMO Allen Bonde will present one of two pre-conference seminars on Monday August 20 on "Self-Service 101." A member of the CSS Advisory Board and former chairman of the event, Allen is one of the industry's leading voices and oversees the firm's unique self-service readiness and optimization offerings. In addition, as a Platinum Sponsor of the event, eVergance will be showcasing its strategy, implementation and optimization consulting services in the Solution Showcase.

Within the conference program, eVergance and its clients will also be featured in a number of sessions:

  • Allen Bonde will be presenting on Tuesday August 21 at 9:50am in the Technology Track on "Navigating the Technology Landscape."
  • Allen will also be participating in a panel discussion on "Who's the 'Right' Customer for Self-Service" on Tuesday August 21 at 1:00pm in the Building and Maintaining Track.
  • eVergance client Don Anderson from The Church of Jesus Christ of Latter Day-Day Saints will be presenting a session on "Global Self-Service in Support of Family History Research" on Wednesday August 22 at 9:40 am.

As the industry's leading conference on Self-Service models, technologies and customer experience, the Customer Self-Service Conference is expected to bring together nearly three hundred business and IT leaders and solutions providers, including a number of eVergance customers and partners.

"eVergance has long been a believer in the potential of self-service models to offer greater service to customers while delivering cost savings and increased business value," said Chad Wolf, President of eVergance. "At the same time, having the right self-service foundation is critical to a successful multi-channel CRM strategy. We are pleased to be recognized for our leadership role as the self-service market expands and again be a sponsor and contributor to this important industry event."

More information on the Customer Self-Service Conference and can be found at: http://www.iirusa.com.

About eVergance
eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. eVergance has helped over 100 clients enhance their customer experience and deliver organizational value. eVergance is an independent subsidiary of KANA Software. For more information, visit: http://www.eVergance.com.

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Lynn Hohman
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